Duties

• The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
• Pre-screening various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation.
• Scheduling applicant appointments, communicating directly with applicants and their representatives.
• Performing analysis on files, reports, and information systems and databases to update information and maintain data integrity.
• Producing highly sensitive and secure documents.
• Identifying incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process.
• Editing and creating office documents and correspondence using office automation software, i.e. graphics, databases, spreadsheets, and word processing.
• Managing individual case files, accounting for the movement of files to other locations, conducting audits of files and acting as a records liaison with other agencies.

Requirements

Conditions of Employment

Conditions of Employment:

• You must be a U.S. Citizen or U.S. National to apply for this position
• Successfully pass a Background Investigation including financial disclosure
• You must pass a drug screening
• You must submit resume and supporting documentation
• Males born after 12/31/1959 must be registered with the Selective Service
• Political appointees may require OPM approval before on-boarding
• USCIS applies the Telework Enhancement Act of 2010 to its telework and remote work programs

This position IS in the bargaining unit.

This position IS NOT considered "essential" for purposes of reporting to work when the facility might otherwise be closed.

Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.

Probationary Period: You may be required to serve a probationary period of 1 year.

Typing Certification: Applicants must be able to type at least 40 words per minute. You can self-certify by submitting a statement that you can type this speed.

General Office Skills: Applicants must possess knowledge of general office automation software, practices, and procedures.

Physical Demands: Applicants must be able to lift up to 50 pounds.

Motor Vehicle Operation: This position requires operation of a motor vehicle. You must possess a current valid driver's license.

How You Will Be Evaluated

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
  
  Review our benefits
  

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
  
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  Resume: You must submit a resume that clearly demonstrates you have experience that meets the requirements of this position as outlined in the "Qualifications" section. USCIS' Human Resources Office will only review the first 5 pages of your resume to determine your eligibility/qualifications.
  
  Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) from an accredited institution. Once selected and prior to appointment, applicants must provide an official college transcript. Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. Your foreign education accreditation must come from an evaluation service that is endorsed by the Association of International Credential Evaluators or the National Association of Credential Evaluation Services. Failure to provide foreign accreditation from one of these organizations will result in removal from consideration.
  
  Are you a current or former Federal employee? Submit a copy of your official SF-50* (no text version) or other official "Notification of Personnel Action" document that shows the following information:
  

  • your appointment in the competitive service
  • tenure
  • grade and step
  • full performance level

  Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)? Submit:

  • a copy of your agency notice,
  • a copy of your most recent performance rating, and
  • a copy of your most recent SF-50*, Notification of Personnel Action, noting your current position, grade level, and duty location.

  Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50*, along with a statement that provides the following information regarding your most recent political appointment:

  • Position Title
  • Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee)
  • Agency
  • Beginning and ending dates of appointment

  • A General Adjustment, Detail, Any Award (Cash, Time Off, Performance, etc.) or Realignment SF-50 may NOT have the information needed.

  
  

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
  
• How to Apply
  
  Please read the entire announcement and all instructions before you begin an application.
  
  How to apply:
  Applicants must register or join the waitlist for the Camp Springs, MD in-person career Fair at the following link: USCIS Career Fair Job Bulletin.
  
  Interested applicants must successfully register, ticketed through EVENTBRITE, and attend in person to be considered during this career fair. Candidates are encouraged to join the waitlist if tickets are sold out. The waitlist may be released prior to the career fair. If you are on the waitlist and a ticket becomes available, you will receive an email to register and claim your ticket. You must accept and confirm your continued interest to attend the career fair. Only candidates with a confirmed registration ticket will be accepted at the career fair.
  All hard copy resumes/applications must be received in person on the day of the event.
  
  Recommended items to bring to the event:
  

  • Two forms of ID (such as passport, state-issued ID card)
  • Federal Resume (USCIS recommends that resumes be no more than five pages in length)
  • Transcripts for all undergraduate and graduate level education, if applicable
  • List of three Professional References and their contact information.
  • If you have current or prior federal employment; SF-50 showing appointment to competitive service, tenure, grade and step, and full performance level.
  • If you are a veteran: (1) DD-214 showing character of service; and, (2) Veterans Affairs (VA) disability rating letter, if applicable
  • If you are an individual with a disability: Letter stating you have a qualifying disability, from a medical professional or other organization that grants disability benefits.

  Important items to take note of prior to the event:

  • You can be considered for two positions at this event. If you want to be considered for more than one position, please bring additional copies of all the documents listed above.
  • Documents WILL NOT be returned.
  • NO onsite printing will be available.
  • NO electronic documents will be accepted.

  It is the applicant's responsibility to verify that all information in their resume and documents, are received, legible, and accurate.
  
  Announcement is open to multiple locations. Applicants are limited to selecting ONE location only. The actual salary will be set based on the grade, step, and location of the selectee(s) and/or position. You may be expected to report for work at a local USCIS facility based on the needs of the hiring office. View the 2024 Locality Pay Charts for more information.
  

  Agency contact information

  HROC Staffing Help Desk

  Phone

  952-697-8380

  Email

  HROCStaffing Help Desk@uscis.dhs.gov

  Next steps

  Once we receive your application, we will assess your experience and training and refer those applications to the selecting official for further consideration and a possible interview. If you are selected, we will conduct a suitability/security background investigation.
  
  Telework: USCIS provides telework opportunities for eligible employees serving in positions approved to work at an alternate work site in accordance with agency policy. Teleworkers are required to work at the official worksite at least two days during each bi-weekly pay period. Teleworkers are expected to work during dismissals and closures or request leave. THIS IS NOT A REMOTE POSITION. You will be expected to report for work at a USCIS facility based on the needs of the hiring office. If you are currently on an approved remote agreement, once you EOD into this position, your remote agreement will be terminated.
  
  USCIS may fill one or more positions using this vacancy.
  
  Additional information pertaining to your interest and availability for this position may be needed after the Hiring Event; therefore, a timely response to these requests must be adhered to in order to remain in consideration.
  
  Conditions of Employment Reminder: If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment.
  
  The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
  
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

Clarification from the agency

This position is being filled through an in-person career fair in Camp Springs, MD open to all U.S. Citizens. Please see How to Apply section for additional information. Any position utilizing this announcement will be filled through Direct Hire Authority.