United States Job Openings

Home Paramount Pest Control Company

Inbound Customer Service Representative

Forest Hill

FULL TIME

August 1, 2024

Home Paramount is a family-owned and operated service corporation founded in 1939. We rank among the top 15 largest pest management firms in the United States and are committed to a long-term strategy of responsible growth through excellent customer service.
Ideal candidates will enjoy working in a fast-paced environment, whether it be individually or collaborating with your team! We have corporate and field team members to help you along the way and partner on projects as appropriate. We are a continuous improvement driven organization focused on providing excellent pest management and customer service while providing a safe and healthy workplace for all of our employees.
We are seeking to hire an experienced Customer Service Personnel for an Inbound Customer Service Representative position in our Forest Hill, Maryland corporate headquarters. The primary responsibilities of the Inbound Customer Service Representative involve taking inbound calls in the call center handling various customer service issues for customers and on occassion, handling potential sales calls. This full-time employment opportunity in scenic Harford County offers you experience that will advance your career, knowledge growth, and professional development.
General Responsibilities:

Handle inbound customer service and inside sales calls from multiple sources.
Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport.
Convert new customer inquiries into sales by identifying solutions and upsell opportunities to existing customers.
Maintain high customer satisfaction on every contact with potential and current customers.
Confirm customer understanding of the solution and provide additional customer education as needed
Provide a positive customer service/sales experience that will retain and promote customer loyalty in accordance with company processes and policies.

Requirements:

Ability to work within a team atmosphere.
Call center experience a big plus but not required.
Experience performing/delivering high quality customer service to customers.
Any sales experience a plus.
Ability to problem solve and present information clearly to customers.

We are an Equal Opportunity Employer that offers competitive compensation packages and a full range of company benefits including, but not limited to:

Medical, Dental, and Vision Coverage
Life and Disability Benefits
Paid Time Off
401(k) and ROTH Retirement Plans
FREE PARKING

Job Type: Full-time
Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

Day shift

Work Location: In person

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