TITLE: Information Technology Specialist


ANNOUNCEMENT #: 52-24 ISSUE DATE: 8/13/24
CLOSING DATE: 8/28/24
SALARY RANGE: $62,164.36 - $88,009.21


[ ] DEPARTMENT WIDE
[ ] STATEWIDE
[X] GENERAL PUBLIC
LOCATION: Office of the Secretary, Information Technology Unit, Trenton, NJ
JOB DESCRIPTION


Under the direction of the Project Manager/Technical Lead, the Information Technology Specialist is responsible for
technical support for computer-related issues, troubleshooting hardware and software problems, incident tracking, and
resolution. Assist onsite and remote users in resolving computer hardware installation/configuration, application
software, and network connectivity issues. Assist as needed on Share Point and Power BI. Provide timely reporting of IT
Operations work order system Track IT and hardware inventory status. Develop and maintain low-code, customer-facing
web applications and forms using platforms such as Simpli Gov, Microsoft Forms, etc. Work close with the team in
supporting, analyzing and troubleshooting security management platforms such as Zscaler and Crowd Strike. The
candidate should understand the business needs, evaluate alternatives and justify the recommended approach as part of
preparing the business case. assist end users with User Acceptance Testing (UAT); and perform other related work as
required.


REQUIREMENTS


EDUCATION: Graduation from an accredited college or university with an Associate's degree in Computer Science or
Computer/Information Technology.


EXPERIENCE: One (1) year of experience in at least one of the following areas: the design and preparation of programs
for electronic data processing utilizing current operating systems, modification of systems software and
multiprogramming technology; or the development, maintenance, or installation of application programs; or in
performing technical support functions within a direct access device environment, or the development, implementation,
and maintenance of multi-network, multi-user Local Area Networks (LAN), Metropolitan Area Networks (MAN), and/or
Wide Area Networks (WAN) environment.


NOTE: Technical support functions include experience in resolution of online production and/or communications
network problems, and/or code modification, testing, and debugging of program modules in an online environment,
and/or space allocation and control of direct access storage devices (DASD management).


NOTE: A Bachelor's or Master's degree in Computer Science may be substituted for one (1) year of indicated experience.


NOTE: A general Bachelor's degree from an accredited college or university may be substituted for the Associate's
degree.


SPECIAL NOTE ON SUBSTITUTING EXPERIENCE FOR EDUCATION: Experience in the study of work methods/processes,
analysis of varied types of data, design and preparation of systems/programs, operation of multiprogramming computer
systems and work in the data processing support areas of input/output control or reliability support may be substituted
for the required education on a year-for-year basis with thirty (30) semester hour credits being equal to one (1) year of
experience.


NOTE: Evidence of formal training in Computer Science/Information Technology received at an accredited institution may
be submitted with your application for evaluation by the Department of Personnel for possible credit. These training
courses will be examined to see how they compare, both in hours/content, to college courses to which they equate,
sixteen (16) training hours being equal to one (1) college credit. In house training courses will not be accepted as meeting
this criterion; thus, they will not be evaluated.


NOTE: Preference will be given to candidates with a strong understanding of Simpli Gov, Active Directory, Share Point
Online Administration, and Architecture.


LICENSE: Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle,
rather than employee mobility, is necessary to perform the essential duties of the position.


FOREIGN FOREIGN DEGREES: Degrees and/or transcripts issued by a college or university outside of the United States must be
evaluated by a reputable evaluation service at your expense. This evaluation must be included with your submission and
failure to submit the required evaluation may result in an ineligibility determination.


AUTHORIZATION TO WORK: Selected candidates must be authorized to work in the United States according to the
Department of Homeland Security, United States Citizenship, and Immigration Services regulations.


NOTE: The State of New Jersey does not provide sponsorships for permanent residency to the United States or work
visa.

IMPORTANT NOTICE
Effective September 1, 2011, NJ PL 70 (NJ First Act), requires all State employees must reside in New Jersey, unless
exempted under the law, or current employees who live out-of-state and do not have a break-in service of more than
seven calendar days, as they are "grandfathered." New employees or current employees who were not grandfathered and
who live out-of-state have one year after the date of employment to relocate their residence to New Jersey or request an
exemption. Current employees who reside in NJ must retain NJ residency, unless an exemption is obtained. Employees who
fail to meet the residency requirements or obtain an exemption will be removed from employment.
ELECTRONIC FILING INSTRUCTIONS
Interested applicants must email a cover letter, including the announcement number, resume, and transcripts by the
closing date of this Notice of Job Vacancy to njdajobs@ag.nj.gov.
SAME PROGRAM INFORMATION
The SAME program allows candidates, who identify as having a significant disability, to apply for non-competitive and
unclassified positions through a fast track hiring process. For more information about the SAME program and the Fast Track
Hiring program, please visit https://nj.gov/csc/same/overview/index.shtml, CSC-Same@csc.nj.gov, or call (609) 292-
4144, option 3.


NJ SAME Program applicants must email a cover letter, including the announcement number, resume, transcripts, and a
signed and approved copy of SAME Program eligibility documentation (Schedule A Letter or Schedule B Letter), by the
closing date of this Notice of Job Vacancy to njdajobs@ag.nj.gov.


The New Jersey Department of Agriculture is an Equal Employment Opportunity Employer