Insurance Customer Service Representative - REMOTE
AIS Insurance
Amazing Opportunity
Excellent customer service career opportunity! We are currently recruiting dedicated, service-oriented professionals who are interested in a customer service career. This position will be working remotely from home.
State specific pay scales for this role are as follows:
$38,567 to $67,367 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)
$35,061 to $61,243 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)
$31,555 to $55,118 (UT, ID, MT, NM, SD, SE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.
Job Summary
This position plays a vital role in providing comprehensive support to the sales team. The ideal candidate will assist with customer inquiries, preparing and processing sales documents, managing customer accounts, and ensuring that paperwork is completed accurately and efficiently. The representative serves as a crucial link between the sales team and customers.
Additionally, this role involves delivering exceptional customer service to clients via phone, website and chat interactions, depending on the company division. The primary responsibility is to service and quote the company’s products and services across all 50 states with various insurance carriers, using both telephone and electronic communication methods.
Responsibilities

• Deliver Exceptional Customer Service: Build rapport with customers, gather necessary information, and create a positive, high-level customer experience in a fast-paced, structured environment.
• Handle Customer Inquiries: Answer incoming customer calls to service and maintain existing accounts, ensuring all interactions are handled efficiently and professionally.
• Educate and Advise Customers: Offer guidance on insurance needs, provide estimates, and educate customers on options to increase or add coverage.
• Policy Management: Research, analyze, and respond to customer policy inquiries and changes, clearly explaining specific coverage details and addressing billing questions.
• Sales Support: Quote new and additional lines of insurance, prepare and complete insurance applications, and follow up on any required information to ensure a smooth process.
• Achieve Performance Goals: Meet pre-defined individual performance objectives focused on productivity and customer satisfaction.
• Flexibility: Be available to work overtime as needed to support the team and meet customer demands.

Qualifications

• Strong verbal and written communication abilities to effectively interact with customers and team members.
• Familiarity with multiple insurance carriers and state insurance regulations is preferred.
• Ability to multitask, stay detail-oriented, and maintain exceptional organizational skills in a fast-paced environment.
• A team player with strong interpersonal abilities and the capacity to empathize with customers.
• Solid computer and typing skills, with proficiency in navigating a Windows environment.
• Competence in simultaneously navigating and toggling between multiple systems, including data entry, quoting applications, insurance software, and communication platforms.
• Strong problem resolution skills to address and resolve customer concerns effectively.
• Bilingual Spanish a plus

Education/Experience

• High School diploma or its equivalent
• Bachelor's degree a plus
• Active Resident Property & Casualty Insurance license
• 1+ years customer service experience in the insurance or related industry

Work-from-home requirements:

• Designated workspace free from noise and other distractions.
• Remote office internet connection via Internet Service Provider (ISP) or Cable Modem.
• High-speed internet access required.

Who We Are
AIS was founded in 1968, selling auto insurance in sunny California. To meet our customers' growing demand, over the years we expanded our service capabilities across all 50 states offering many lines of insurance including motorcycle, classic car, boat and watercraft, motor home, recreational vehicle, homeowners, renters, condo owners, earthquake, mobile home, flood, umbrella, business, and more.
From the beginning, we've made it our policy to find the best of both worlds, combining savings and quality to ensure our clients have coverage from a reputable company at an affordable price.
What We Offer

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Apply today for a career at AIS as a Insurance Customer Service Representative!
Auto Insurance Specialists has been offering quality insurance products to California residents for over 55 years and since 2006 has expanded its online sales and service capabilities across all 50 states. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
AIS is an independently-operated and wholly-owned subsidiary of Mercury Casualty Company, a California corporation. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.