Description

• A detailed resume
• A cover letter regarding your interest for this position with our agency
• Three professional references

Duties

• Providing technical professional level customer support to staff, vendors and incarcerated individuals for IT software and computing equipment including:
  • Diagnosing, troubleshooting, reviewing, researching, resolving customer and IT reported system incidents, service requests and access requests.
  • Imaging, installing, configuring, activating and updating hardware, software and peripheral equipment.
  • Providing technical support, research, troubleshooting and maintenance of current and legacy software and hardware.
• Deploying and providing technical/customer support for telephones, mobile phones, and other mobile connectivity hardware which could look like:
  • Troubleshooting issues with telephones, headsets, voicemail accounts, and phone configurations.
  • Planning and coordinating with vendors in the repair and administration of telephony systems.
  • Performing individual and group-based end user training.
• Provides support for the functionality, connectivity and availability of local area switches, data/phone connections and infrastructure.
  • Accesses network equipment to ensure appropriate Virtual Local Area Network (VLAN), port security and port availability.
  • Troubleshoots, diagnoses and repairs network connectivity problems.
  • Installs and replaces network equipment.
• Provides backup support for Information Technology (IT) Systems (servers, building automation systems, and networks for both staff and incarcerated individuals).
• Other duties as assigned

Qualifications

• 2 years of Information Technology experience in an enterprise environment within the last 4 years*
• 2 years of experience repairing, diagnosing, and troubleshooting Network Operating Systems, software, and hardware on physical and virtual servers*
• 2 years of experience using server diagnostic tools in the repair of server hardware and software*
• 2 years of experience in installing, testing, and configuring Microsoft Windows workstations*
• 2 years of experience creating and modifying Active Directory groups for administrative access to network shares and printer queues*
• Must have a valid license to drive in Washington State and have ability to drive vehicles ranging from passenger sedans, station wagons, pickups and cargo vans (up to 1- ton).
  
  • Experience may be gained concurrently with paid professional technical experience

• Microsoft Certified Solutions Associate: Windows Server 2019.
• Microsoft Certified Solutions Associate: Windows 10/11.
• Certified Comp TIA A+
• 2 years of experience repairing and diagnosing telephony technology (e.g., PBX, VOIP).)
• 2 years of experience repairing and diagnosing mobile technology (e.g., smart phones, air cards, hot spot, GPS).)
• 2 years of experience using an IT Service Management system.
• 2 years of experience repairing, diagnosing and troubleshooting electronic devices (e.g., access control devices, digital cameras, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, biometrics, global positioning systems (GPS).)
• 2 years of experience repairing, diagnosing, and troubleshooting network protocols and connectivity issues (e.g., Transmission Critical Protocol/Internet Protocol (TCP/IP), Dynamic Host Configuration Protocol (DHCP), Virtual Private Networking (VPN).)
• 1 year of experience repairing, diagnosing, and troubleshooting physical computer components. (e.g., central processing units (CPU), network interface cards (NIC) and data storage).
• 1 year of experience integrating and administrating Security Electronics systems in an enterprise IT environment.

Supplemental Information

• This recruitment may be utilized to fill more than one position.
• Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
  **Please note: Phone number AND email address are required for all professional references.
• A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
• We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
• Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org. Until this documentation is provided, you will not be selected to move forward in the hiring process.
• DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form. https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
• DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.

• Remote/telework/flexible schedules (depending on position)
• Up to 25 paid vacations days a year
• 8 hours of paid sick leave per month
• 12 paid holidays a year
• Generous retirement plan
• Flex Spending Accounts
• Dependent Care Assistance
• Deferred Compensation and so much more!