Office of Information Technology Services (OITS)
Our employees are our most valuable resource, pivotal to our success. OITS is dedicated to fostering a work environment that values work-life balance. With the state’s generous paid time off, including holidays, this ensures our employees have the time they need to rejuvenate. We actively support our team's professional growth through tuition and certification reimbursement, empowering them to pursue their career aspirations. With sample opportunities for continued learning, we prioritize career and leadership development and mentorship. OITS is a great place to work, come join our team!
Verification of identity and employment eligibility to work in the United States is required by federal law. For a list of acceptable documents that establish these criteria, please refer to the federal Form I-9. OITS does not provide sponsorships for this position.
E-Verify: The Office of Information Technology Services (OITS) participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. For additional information regarding E-Verify, please click here. For additional information regarding Immigrant and Employee Rights (IER) please click here.

About the Position:

• Who can apply: Anyone
• Classified/Unclassified Service: Unclassified
• Full/Part-time: Full-time
• Regular/Temporary: Regular
• Eligible to Receive Benefits: Yes
• Veterans’ Preference Eligible: Yes

Compensation:

• Hourly Rate: $28.00 - $32.00/hour

Note: Salary can vary depending upon education, experience, or qualifications

Position Summary:
The Office of Information Technology Services (OITS) is looking for an experienced IT Helpdesk Analyst Supervisor to oversee the day-to-day technical support for employees, ensuring efficient resolution of hardware and software issues. The Supervisor will manage a team of IT professionals and play a crucial role in implementing IT projects, maintaining the functionality of IT services, and fostering a positive team environment.
Key Responsibilities:

• Provide daily technical support to employees for a range of hardware and software systems, troubleshooting issues, diagnosing problems, and escalating when necessary.
• Deliver timely and effective resolutions to users’ problems, queries, or complaints, ensuring a high standard of service.
• Assist in evaluating hardware and software solutions, recommending upgrades, improvements, or replacements to optimize IT infrastructure.
• Supervise a team of IT professionals, managing daily operations and ensuring the seamless delivery of IT services.
• Implement IT projects that align with the organization’s goals and IT strategies.
• Ensure compliance with regulatory requirements, IT security policies, and industry best practices.
• Address employee concerns, fostering a positive and collaborative work environment.
• Manage the recruitment, onboarding, and development of new team members.
• Develop and implement training programs to enhance team capabilities and support ongoing professional development.

Required Experience:

• One year of experience in a related IT role or position.
• Experience in a lead or supervisory role.
• Demonstrated leadership skills with the ability to mentor and guide team members, fostering a culture of collaboration and knowledge sharing.
• Strong understanding of IT infrastructure and systems, with the ability to recommend improvements.
• Familiarity with help desk ticketing systems and IT service management processes (e.g., ITIL).
• Knowledge of IT security practices and regulatory compliance requirements.

Technical Skills:

• Strong problem-solving and troubleshooting skills, with the ability to handle a variety of IT issues.
• Experience with a range of hardware, operating systems (e.g., Windows), and office software applications (e.g., MS Office 365).
• Strong communication skills, with the ability to explain technical concepts to non-technical users.

Preferred Qualifications:

• Experience managing IT projects or initiatives.
• Familiarity with scripting or automation tools (e.g., Power Shell).
• Previous experience with recruitment, onboarding, and team development within an IT environment.

Necessary Special Requirements: Ability to obtain and retain an OITS Security and KCJIS clearances are requirement of employment and continued employment.
Disclaimer: Due to security requirements related to system access, the following will result in disqualification for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions less than 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor).

Employment Benefits:
In addition to the starting salary, the State of Kansas offers a significant benefits package that is available the first day of employment. All benefits eligible, full-time employees may elect to enroll in:

• Comprehensive medical, mental, dental, vision, and additional coverage
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs

• This benefits package represents additional annual compensation.

Visit the Employee Benefits page for more information…
Recruiter Contact Information:

• Name: Brenda Cripps
• Email: OITS_Recruitment@ks.gov
• Mailing Address: 900 SW Jackson St, Room 803, Topeka, KS 66612

Required documents for this application to be complete:

• On the My Job Applications page, verify these documents are present and valid. Upload or delete and upload new if needed.
  • DD214 (if you are claiming Veteran’s Preference)
• Inside your Job Application upload these documents:
  • Resume (or choose existing if you have one)
  • Cover Letter

Helpful Resources at jobs.ks.gov : “How, What, & Where do I Upload Documents.”


Job Application Process

• First Sign in or register as a New User
• Complete or update your contact information on the:
  • Careers - My Contact Information page
  • NOTE: This information is included on all your job applications
• Upload required documents listed above for the Careers - My Job Applications page
  • NOTE: This information is included on all your job applications
• Start your draft job application, upload other required documents, and submit when it is complete.
  • Manage your draft and submitted applications on the Careers - My Job Applications page.
• Check your email and My Job Notifications for written communications from the Recruiter
• Email – sent to the Preferred email on the My Contact Information page
  • Notifications – view the Careers - My Job Notifications page

Helpful Resources at jobs.ks.gov : “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions."


How to Claim Veterans Preference
Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

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How to Claim Disability Hiring Preference
Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Disability Hiring Preference:
Disability Hiring Preference | Kansas Department of Administration (ks.gov)

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Equal Employment Opportunity
The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability, or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.