Job no: 543073

Work type: Staff

Location: San Diego

Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location)

Are you passionate about providing top-notch technical support and ensuring a seamless user experience? As an IT Support Specialist at SDSU, you'll be the first point of contact for students, faculty, and staff, helping them resolve technology issues and maximize their use of campus systems. Join a dynamic team that plays a key role in enhancing the technology experience across the campus.

Key Responsibilities:
User Support: Provide high-quality technical support to students, staff, and faculty for SDSU's core systems, including SDSUid, Duo Multi-Factor Authentication, Google Workspace, Zoom, and Learning Management Systems (LMS).

Problem Resolution: Assist users in troubleshooting and resolving issues, ensuring optimal system performance and data access.

Application Support: Install, configure, and modify software applications as needed to meet user needs.

Help Desk Operations: Deliver support through phone, virtual consultations, and on-site assistance. Contribute to end-user programs and projects, collaborating with ITS service units as needed.

Collaboration: Work closely with faculty to offer consultation on integrating technology into instructional design and delivering technology-enhanced education.

Why Join Us?

Professional Development: You'll have the opportunity to work with a diverse range of technologies and expand your technical skillset in an educational environment.

Team-Oriented Culture: Be part of a collaborative, supportive team that values open communication and the sharing of knowledge to help everyone succeed.

Make an Impact: Your role directly impacts the success of students, faculty, and staff by ensuring they have the technology resources they need to thrive.

Innovation and Growth: Engage in exciting projects that push the boundaries of campus IT services and contribute to the continuous improvement of our help desk operations.

If you're a tech-savvy problem solver who thrives in a fast-paced environment and enjoys helping others, apply today and become part of our innovative IT team at SDSU!

Position Information

Full-time, benefits eligible, permanent/probationary position.

Position is designated non-exempt under FLSA and is eligible for overtime compensation.

Standard SDSU work hours are Monday – Friday, 8:30 a.m. to 4:30 p.m., but may vary based on operational needs.

The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

The SDSU One IT Community is vital to the university’s success by delivering core technology services across our campuses, colleges, administrative areas, and auxiliary units. Our mission is to support innovation in teaching, research, and service by strategically developing infrastructure, responsibly managing IT assets, actively engaging with our community, and fostering collaboration. Guided by our Chief Information Officer / Vice President for Information Technology, we uphold SDSU’s commitment to learning, discovery, and engagement, with our core values—service, collaboration, respect, integrity, innovation, and professionalism—permeating every aspect of our work.

IT Services (ITS), Service Management comprises Desktop Services, Learning Environments, and the ITS Help Desk. These areas combine technical expertise, customer service, and proactive problem-solving to enhance the overall technology experience for the SDSU community, including students, staff, faculty, and emeritus staff and faculty.

Education and Experience

To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.

Key Qualifications

Bachelor's degree OR at leas four years of related and professional experience.

Ability to work effectively with faculty, staff, and administrators.

Ability to communicate clearly, both orally and in writing.

Ability to analyze situations accurately and take appropriate action.

Experience in the operation and maintenance of a broad range of audio and video equipment, including distribution and projection systems.

Licenses/Certifications Required

California driver’s license.

Certification of completion of driver safety training as required by CSU Office of Risk Management must be obtained as soon as possible after hire date.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $4,334 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation.

CSU Classification Salary Range: $4,094 - $7,881 per month.

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community.

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here .

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on [DATE]. To receive full consideration, apply by [DATE]. The position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here .

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Taylor Jaress at tjaress@sdsu.edu .

Advertised: Sep 23, 2024 (2:00 PM) Pacific Daylight Time

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