Career Area:
Product Support Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream from procurement to design and manufacturing to distribution. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics, segment Procurement and the design and manufacture of Wear Components (Undercarriage and GET) and Maintenance Components (Seals, Tubes & Hardware, Hose & Couplings, Fluids and Filters).
The Lifecycle Manager for Ground Engaging Tools (GET) is accountable for ensuring competitive solutions across the GET portfolio specifically focused on Construction Industries (CI) customers. The incumbent will be responsible for deliver aftermarket growth and business results with a focus on leading initiatives which attract new customers and grow share of wallet with existing customers. The successful Lifecycle Manager will closely collaborate with Caterpillar enterprise business partners and go-to-market teams to address enhancements and impediments to growth including pricing, product support, marketing, inventory, and cost reduction. As such, this individual will develop strategies to optimize the parts sales portfolio as measured by POPS-C, parts margin, OPACC-C, inventory and material cost. This position reports to the Global Senior Commercial Manager and will play a critical, influential role in driving growth.


Additional Information:

• Location: Peoria, IL (United States)
• Required Travel: 10% - 30% (Domestic/International)
• Relocation Assistance Offered: Yes (Domestic)
• Our team embraces flexibility through a hybrid work model. In addition to working onsite at our facility in Peoria, IL, our hybrid work model allows employees the flexibility to work from home based on business need.

What You Will Do:

• Ensures the growth, health and profitability of the CI GET aftermarket parts business. Understands CI Voice of the Customer (VOC) and Voice of the Business (VOB) to align and prioritize product group initiatives which will yield the most positive impact.
• Works across a global matrix organization with all process partners, including go-to-market teams, to ensure the critical aspects of Seed/Grow/Harvest of the parts business are managed and parts challenges are addressed at the product group level.
• Serves as Solution Owner for CI GET Dealer Dependencies. Drives action and resolution within the GET product group through delivery to the field.
• Championing the parts business to the Machine Business Division (MBD) for CI products by providing strategy leadership.
• Develops strategy for New Product Introduction (NPI), inventory management, cost reduction, and services to maximize profitability, product stability and optimization of parts sales’ portfolio.
• Provides product group support to CI-led GET dealer workshops.
• Assures product support and service engineering activities for CI GET are appropriate to support customer and dealer services for parts, service and warranty support and assures field knowledge is integrated into new product development.
• Key Processes Managed:
  • Parts Annual Business Plan (ABP): Contribute to the Parts margin and parts net sales and transfers for CI GET product.
  • POPS Growth: Lead the strategy and growth goals for current products and NPI, further the application of intellectual property, branding, retrofit, upgrades and digital experience for parts growth.
  • Expanded Offerings: Provide objective and subjective data to influence CI GET NPI projects. Develop strategy to address customer needs and profitably grow. Serve as commercial workstream lead for GET NPI Projects which are applicable to CI customers.
  • Lifecycle Solution Improvements: Including but not limited to contribute to service part reuse and rationalization, customer contracts (CVA’s), service efficiency and components improvement, to achieve lowest operating costs. Analyze portfolio for trends and recommendations. Provides lifecycle solutions to optimally release, manage and discontinue/rationalize service parts portfolio.
  • Liaison with Cross-Enterprise Partners: Leads parts-related discussions and drive decisions, own CI GET dealer dependency resolution.
  • Parts Marketing: Collaborate with parts marketing and distribution organization on sales programs.
  • OPACC-C/Margin Optimization: Including by not limited to leading pricing study definition, cost reduction project definition and execution, lead negative margin parts resolutions initiatives.
Other duties as assigned by Caterpillar management from time-to-time.

What You Have (Basic Requirements):

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
  • Facilitates creation of the 'right' products and services to resolve customer business issues.
  • Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
  • Advises others on creating customer focused environments in various scenarios.
  • Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
  • Communicates to clients regarding expectations of all parties.
  • Participates in negotiating the terms of the business relationship.
  • Conducts periodic reviews of work effort, progress, issues, and successes.
  • Maintains productive, long-term relationships with clients or vendors.
  • Creates opportunities to educate support teams on client priorities.
  • Empowers others to establish collaborative, healthy relationships.
  • Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
  • Communicates and models the criticality of customer focus as an organizational strategy.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
  • Develops basic persuasive arguments.
  • Discusses organizational culture around providing input on decisions.
  • Uses active listening skills and probing techniques to surface opportunities to influence.
  • Identifies who the decision makers are and how they receive information.
  • Regularly presents ideas or suggestions to associates in persuasive terms.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
  • Ensures capture of lessons to be learned from a problem-solving effort.
  • Organizes potential problem solvers and leads problem resolution efforts.
  • Uses varying problem-solving approaches and techniques as appropriate.
  • Contributes to standard practices for problem-solving approaches, tools, and processes.
  • Analyzes and synthesizes information and devises alternative resolution strategies.
  • Develops successful resolutions to critical or wide-impact problems

What Will Set You Apart (Preferred Qualifications):

• Bachelor’s degree in Engineering, Marketing, Business Administration, Supply Chain, or equivalent experience.
• Previous commercial-related or customer-facing experience, including in the functional areas of Marketing and/or Sales Support of Component/Products/Applications, Product Support, Engineering, or Logistics.
• Previous experience in a project leadership-related role where the use of analytical tools and problem-solving methods such as Sigma/Lean and Root Cause Corrective Action (RCCA) have been utilized.
• Previous experience working within and with a global cross-functional team.
• Previous experience using Operational and Execution (O&E) Model to develop product and GTM strategy to identify opportunities for growth, rationalization and protection of OPACC pools.
• Previous experience utilizing Change Management practices and leading complex projects for transformational growth.
• Knowledge of multiple functional areas within Caterpillar, which may include; NPI/Continuous Product Improvement (CPI), 6 Sigma/Lean, Product Engineering, parts product background or field experience.
Experience/knowledge of GET products.

What You Will Get:
Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience . The total rewards package, beyond based salary includes:

• Annual Incentive Bonus Plan*
• Medical, Dental, and Vision coverage starting Day 1
• Paid Time Off Plan (Vacation, Holiday, Volunteer, etc.)
• 401(k) Savings Plan including Company match.
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Short and long-term disability coverage
• Life Insurance
• Parental Leave
• Employee Assistance Programs
• Voluntary Benefits and Employee Discounts
• Career Development

• Subject to annual eligibility an incentive plan guideline

About Caterpillar:
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
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Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers. Posting Dates:
September 12, 2024 - September 25, 2024Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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