United States Job Openings
WinCo Foods
Loss Prevention Supervisor
Phoenix
September 14, 2024
About Us:
Oversee the direction and operation of Loss Prevention activities in a defined geographic area or division. Effectively supervise Loss Prevention Investigator and Loss Prevention Specialists in assigned location to ensure effective coordination and management of loss prevention operations so as to identify and investigate all forms of shrink within the assigned area. Oversee the liability interests of Win Co Foods as it pertains to General Liability. Select, hire, train and mentor loss prevention personnel to meet the day-to-day business needs at the assigned locations. Consistently provide friendly and engaging customer service to internal and external customers. Perform related work.
Typical Duties and Responsibilities
Join us at Win Co Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, Win Co is the second largest Employee-Owned company in the United States. With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support set us apart. In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.
Overview:
Job Summary
Oversee the direction and operation of Loss Prevention activities in a defined geographic area or division. Effectively supervise Loss Prevention Investigator and Loss Prevention Specialists in assigned location to ensure effective coordination and management of loss prevention operations so as to identify and investigate all forms of shrink within the assigned area. Oversee the liability interests of Win Co Foods as it pertains to General Liability. Select, hire, train and mentor loss prevention personnel to meet the day-to-day business needs at the assigned locations. Consistently provide friendly and engaging customer service to internal and external customers. Perform related work.
Typical Duties and Responsibilities
- Maintain an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer. Provide exceptional customer service by telephone, email, and in person.
- Provide leadership in loss prevention policy and procedure implementation in compliance with Federal, State and local regulatory requirements, through interaction with Department/Division Vice Presidents, Inventory Control Manager, Human Resources Department and peer Loss Prevention Supervisors. Establish goals, monitor progress and achievements.
- Direct a loss prevention team providing shrink reduction activities in retail locations including external and internal theft detection and reduction, procedural audits, cash handling audits, evidence collection/preservation and training, liaison between local law enforcement and the legal system.
- Provide leadership and supervision to loss prevention personnel. Apply continuous improvement processes to enhance work flow, improve job skills, and individual knowledge of loss prevention operations.
- Offer and implement suggestions for improving efficiency.
- Review monthly, all General Liability claims in each store for trends, problem areas and develop strategies to address areas of concern.
- Supervise loss prevention personnel by motivating, training and participating in the hiring of personnel.
- Monitor employee performance, motivate and mentor, take personnel action (i.e., hiring, firing, layoff and disciplinary action, schedule personnel according to coverage needs and service level), maintaining a safe and secure work environment, etc.
- Apply sound communication and motivational techniques in leading, coaching and developing loss prevention personnel through consistency and follow-through of performance and employee related issues.
- Ensure compliance of safety standards are maintained and adhered to consistently. Address potential safety hazards quickly. Possess an understanding of operations and equipment; coordinate emergency evacuations; communicate with outside emergency response teams.
- Perform all job duties and responsibilities with honesty and integrity.
- Performs other duties as assigned or needed.
Requirements
Education:
- High School Diploma or equivalent.
Experience:
- Minimum of five (5) years of loss prevention, law enforcement or equivalent experience required.
- Wicklander/Zulawski Interview/Interrogation Certification.
- Minimum two (2) years investigative/related experience.
- Minimum two (2) years management or leadership experience with responsibility for development and implementation of new processes.
- Demonstrating detailed knowledge of closed circuit television (CCTV) camera systems and design.
- Investigating and responding to internal issues with a high level of discretion.
- Identifying and responding to external theft issues.
- Understanding management’s needs and concerns and developing strategies to meet those needs.
- Conducting interviews without creating unnecessary liability.
- Demonstrating adaptability and flexibility when confronted with challenging situations or obstacles; comfortable with change and ambiguity; practicing constructive criticism and dealing well with difficult co-workers and supervisors.
- Demonstrating leadership of diverse teams as well as effectively influencing others.
- Demonstrating effective oral and written communication skills necessary to communicate with all levels of internal and external team members and customers.
- Demonstrating working knowledge of Microsoft Office software (Word, Excel, Outlook, etc.).
- Providing leadership through skills in communication, interpersonal, management of people, customer relations, and employee relations, analysis, planning orders, judgment, reaction to business activity, etc.
- Conduct visual inspections, read reports, computer screens, etc.
Ability to:
- Consistently provide friendly and engaging customer service to internal and external customers.
- Write and speak clearly and succinctly in a variety of communication settings.
- Identify multiple forms of shrink and develop solutions to present to upper management.
- Train new and existing stores on Win Co Foods General Liability, Shoplifter, and Counterfeit Check programs.
- Perform supervisory skills (e.g., interviewing, scheduling, hiring, counseling, training, disciplining, etc.).
- Be dependable, self-directed, and demonstrate initiative.
- Continuously learn and improve skills; resilient, receptive and responsive to performance feedback.
- Ability to form strong partnerships across the organization.
- Understand state & federal regulations if certification is needed.
- Travel on an as needed basis.
- Write diverse schedules for a large group of employees.
- Respond to calls on urgent matters involving loss prevention activities including after business hours, on weekends and holidays.
- Perform primary duties efficiently and accurately.
Additional Requirements:
- Must be at least 21 years old
- Acceptable Department of Motor Vehicles driving record.
Machines and Equipment Operated:
- Office machines (computer terminal, copier/ scanner, 10-key, fax machine, telephone etc.).
- C.T.V., DVR, digital camera equipment, lock and door hardware and related tools.
Preferred Education, Experience and/or Credentials:
- Certified Forensic Interviewer certification.
- Loss Prevention Qualified or Loss Prevention Certified.
- Loss Prevention experience in a retail setting or equivalent experience.
- Experience managing the development and implementation of new processes.
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
EEO/Inclusivity:
As Win Co Foods continues to grow, our diversity—from our variety of perspectives and wide range of experiences—is essential to our strategy and success. We are committed to continue to cultivate and celebrate an inclusive environment in which all employees are valued and respected regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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