Description

SUMMARY
The New Student Engagement Coordinator supports the Director of New Student Engagement in the recruitment of new students and achievement of assigned enrollment goals and recruitment strategies. The coordinator is responsible for recruitment and continued engagement of traditional (high school aged) and non-traditional student populations through the admissions processes and thereafter. Additionally, strengthening College knowledge and enrollment through communications with prospective students, parents, high school counselors, community groups and local businesses. Participate in recruitment events such as college fairs, high school visits, on-campus group and individual visits, open houses, business calls and other events to ensure recruitment strategies are executed to their fullest potential. The ideal candidate loves to communicate, is adaptable, and possesses a strong commitment to student success. Occasional evening and weekend hours and travel are required for this position.

Essential Functions

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Utilize Customer Relations Management (CRM) system, student information system (SIS), Live Chat and texting platforms to recruit prospective students to the college throughout the year.
• Process new student applications, maintain data to capture and track prospective students through time of enrollment via various forms of technology-based outreach, and manage communications content/, flow and outreach campaigns through CRM management tool. Employ social media and other technologies to enhance outreach to prospective students.
• Facilitate recruitment plans and efforts involving traditional, non-traditional, and students from varying backgrounds working closely with the Transfer & Recruitment Strategist.
• Responsible for territory/case management of incoming students and feeder schools.
• Work as a cross-functional student services staff member coordinate and deploy new student orientation process, disseminating information, and answering questions on the admissions process including financial aid, advising, and registration, making referrals and fielding telephone calls, text, Live Chat, and in-person inquiries to ensure exemplary customer service. Work closely with the New Student Engagement Communication & Technology Manager to ensure application processing, communication systems, and other related technologies to ensure ideal customer experiences for incoming student and other institutional stakeholders.
• Enthusiastically guide prospective students through the application, admissions, and enrollment process in-person, online and over the phone keeping current with college programs and services.
• Facilitate appointments and connections with other college staff, departments, and resources as part of the enrollment process.
• May assist with recruitment, outreach, and enrollment efforts and processes for populations including, but not limited to dual enrollment, JCEC, HCEMC, JC/LISD Academy, CEP, Ready Set Jet, transfer, and Multicultural
• Assist with the coordination of and participation in student services activities, events, and projects designed to create an on-going atmosphere of care, concern, and goal attainment for students. Events may take place during non-standard work hours
• Identify, deploy, and maintain consistent strategies to continue student engagement after a student has completed the initial admissions process
• Plan, implement, deploy, and participate in admissions-related events across campuses and offsite locations, including, but not limited to college fairs, individual and group visits, recruitment events, and new student orientation process ensuring prospective students have a stellar interaction and experience. While keeping accurate campus visit calendar. Collaborate with other departments on and off campus including but not limited to Multicultural Student Services, Housing, Career Services and Center/Satellite Locations. Use creative, solution-oriented approach to address problems
• Represent the Office of Admissions and serve as College representative for various community events, business calls, job fairs and high school visits
• Serve as a liaison between the Admissions and Academic Departments in effort to maintain knowledge of current occupational trends, college academic programs and support services, community resources and college policies to best serve stakeholders
• Initiate and maintain contact via email, telephone, personal appointments, and other new technologies with students, parents, high school counselors, businesses, and community leaders to establish and nurture on-going relationships.
• Attend and participate in professional development by attending meetings, and conferences to stay current on industry trends and best practices and serve on committees designed to improve institutional quality, with approval from direct supervisor.
• Serve as a Designated School Official (DSO) regarding International (F1) students under the direction of the Director (current PDSO)
• Collaborate with colleagues to ensure adequate levels of office staffing are maintained. Support teammates through providing lateral service on Central Campus, Off Campus, and Center/Satellite locations
• This position may also support the Corrections Education Program (CEP); therefore, this position may be required to travel with regional directors and staff to the correctional facilities to assist with student needs. As such will need to pass a LEIN (Law Enforcement Information Network) clearance
• Responsible for understanding, supporting and actively demonstrating the College’s beliefs, values, mission, and vision and agreeing to be evaluated by same
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES
This position may oversee the hiring, training, and supervising of Student Ambassadors (student employees) in the Admissions Department.

Minimum Qualifications

EDUCATION AND EXPERIENCE

Minimum
Bachelor’s degree from a four-year college or university required.
Two years of progressive and successful experience in College Admissions, sales, or other closely related field.

KNOWLEDGE, SKILLS, AND ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed on this job description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Minimum Qualifications
Knowledge of:

• Customer service techniques including excellent phone skills and technology related communication skills
• Marketing and sales techniques including presentation methods and techniques
• Microsoft Office Suite (i.e., Word, Excel, Outlook)

Skills and Ability to:

• Ability to put students’ needs first
• Make decisions independently in high pressure situations and perform duties with minimal supervision
• Plan and manage projects, prioritize assignments, and carry out to completion
• Organize and accomplish multiple tasks simultaneously in a fast-paced environment.
• Prepare and maintain accurate records
• Speak effectively and confidently in front of large, small, and diverse groups
• Write routine correspondence clearly and concisely, providing well-thought-out details
• Compute rates, ratios, and percentages and develop and interpret graphs.
• Strong computer skills using College’s software including presentation software, generating outreach materials, creating reports, evaluating progress towards goals based on student data and ability to learn new software
• Work collaboratively within a team environment.
• Friendly and outgoing personality.
• Self-motivated and self-directed in seeking out and completing task with little or no direction.
• Proven work record of professionalism and excellence in providing customer service, both internal and external
• Possess a valid Michigan Driver's license

Preferred Qualifications

Knowledge of:

• Project planning, goal setting and group dynamics
• Academic programs and requirements
• College policies and procedures

• CRM’s, Student Information Systems
• Communication technology platforms i.e Cadence/Mongoose, Ocelot, Live Chat
• Virtual meeting and scheduling platforms (i.e., Zoom, Microsoft Teams, Calendly)

Skills and Ability to:

• Motivate self and others to achieve goals
• Assess situations, identify problems, propose solutions, develop strategies for improvement and demonstrate follow-through
• Listen closely to customers and to communicate verbally with the customer or stakeholder; empathize with students and other key stakeholders
• Read, interpret, and memorize policies, protocols, and guidelines

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

“This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.

Supplemental Information

Jackson College only accepts on-line applications though this system. For assistance with this, please call 517-796-8468.
Please use your legal first and last names on your application. If you are hired, you will have the opportunity to identify and utilize your preferred name.
The Jackson College Nepotism policy prohibits hiring of a relative or someone with a familial relationship to work in the same instructional department, office or administrative unit of the College including spouse, child, stepchild, parent, stepparent or sibling of the employee or spouse, aunt, uncle, niece/nephew, grandparent, grandchild, and members of the same household including domestic partner.
It is important that your application show all the relevant education and experience you possess (even if you are repeating it from your resume or cover letter). For instance, do not say, "See Resume or C/V." Your resume, cover letter, and if a degree is required an unofficial transcript must be attached to your application. Applications will be rejected if incomplete.
When you apply for the position, you will get to the document upload area where you will be given an opportunity to attach your documents such as your vita, transcripts, etc.. Instructions will also be found there.
The College reserves the right to request proof of degree or certification at a later date if these documents are required as part of the qualifications for the position.
Final candidates will be subject to a criminal background as part of the employment process.
If selected you will be required to complete the US Citizenship and Immigration Services, Employment Eligibility Verification form I-9 and provide documentation verifying identity and eligibility to work in the United States. Jackson College is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.
Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three (3) working days prior to the date of need.
A copy of Jackson College's Annual Security Report and Annual Fire Safety Report is available on the JC Campus Safety & Security website. The security report contains crime statistics for the previous three years for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings. Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires.
Applicants have rights under Federal employment laws . Jackson College is an Equal Opportunity Employer that actively supports workforce diversity.

Jackson College provides a generous benefit package to full-time staff that includes: medical, dental, vision, employee life/AD&D, optional life for employee and family, long and short-term disability,and travel insurances; personal illness, personal, bereavement and vacation leaves; tuition reimbursement and waivers; 16 paid holidays; and retirement plans. Details are available on the Jackson College website.