United States Job Openings
Vori Health
Patient Engagement Specialist 100% remote
FULL TIME
September 23, 2024
Essential Functions:
- Reach out to at least 50-75 eligible members daily to inform them of Vori Health’s services and share ways we can support them in their musculoskeletal and orthopedic care journey.
- Respond to inbound inquiries, either via phone or email in response to various marketing/outreach campaigns.
- Build strong, trusting relationships with members, using active listening and empathy to understand their individual needs.
- Be able to explain the benefits of Vori Health’s program and services in such a way that both members and support networks (i.e., family members) understand how we can help them.
- Effectively and efficiently convert prospective patients to active Vori member/patients.
- Provide inbound telephonic support for our members and be able to identify and triage a member's needs to connect them with our Care Teams for clinical support and care coordination, as needed.
- Obtain consent from members, conduct enrollment surveys, and identify and escalate any urgent member needs
- Participate in coaching and development sessions, and apply feedback and best practices to meet your quality and productivity goals
- Be comfortable with and correctly follow Vori Health Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards
- Complete training and stay up to speed on Vori Health systems, tools, technology, partners, and expectations
- Supervisory Responsibilities:
- N/A
- Perform other projects and duties as assigned
- 2-5 years’ experience in any of the following:
- A role focused on Healthcare client success, preferably in a patient facing or care delivery role such as patient care technician, dietician tech or LPN;
- As a high performing enrollment advisor (or associate position) significantly exceeding target
- Any highly consultative sales role
- Experience using Zendesk or a similar customer management platform
- Proficient in Microsoft Office Suite, specifically Excel
- Knowledge of best-in-class customer service practices
- Proven record of accomplishment in providing exceptional customer experiences
- A member-first approach: You’re personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives. Strong ability to demonstrate empathy, build relationships, discover patients’ needs, and present our program convincingly in a phone call
- Expertise and passion: Deep experience in and passion for service-oriented roles in relevant fields that require persuasive communication skills.
- Organized: You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
- Effective listener and communicator: You always start with listening, and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues. Highly collaborative, with excellent communication skills (verbal & written).
- Comfort with ambiguity: Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course. Growth minded, adaptable, ready to stretch your comfort zone.
- A desire to navigate new technologies: We are a tech-enabled healthcare company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.
- Identify priorities and take action: You know how to identify and prioritize a member's needs and do what it takes to ensure that urgent and important needs are addressed immediately. Demonstrate entrepreneurial spirit, identifying and collaborating to solve complex problems, and drive continuous improvement efforts.
- Bilingual (Written and Spoken) in Spanish and English
- Work authorization/security clearance requirements:
- Authorized or able to provide required documents to work in United States or Canada.
- Remote work environment.
- While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
- Specific vision abilities required by this job include close vision requirements due to computer work.
New Job Alerts
Marriott International, Inc
Guest Service Support Expert
San Diego
FULL TIME
September 23, 2024
View Job DescriptionIdaho National Laboratory
Environmental Monitoring Generalist
FULL TIME
September 23, 2024
View Job DescriptionAIS Insurance Specialists
Insurance Inside Sales Professional
FULL TIME
September 23, 2024
View Job DescriptionMarriott International, Inc
Massage Therapist
Chicago
PART TIME
September 23, 2024
View Job DescriptionLooking for similar job?
Essentia Health
Patient Access Representative
Hayward
PART TIME
August 22, 2024
View Job DescriptionTouchstone Medical Imaging
Patient Service Representative
Hot Springs
FULL TIME
August 19, 2024
View Job DescriptionVCU Health System
Patient Access Representative Senior - Stony Point
Richmond
FULL TIME
August 30, 2024
View Job DescriptionResidential Home Health and Hospice
Patient Services Coordinator
Lisle
FULL TIME
August 30, 2024
View Job DescriptionUS Veterans Health Administration
Medical Records Technician (CDIS Outpatient)
August 30, 2024
View Job DescriptionNew Job Alerts
Marriott International, Inc
Guest Service Support Expert
San Diego
FULL TIME
September 23, 2024
View Job DescriptionIdaho National Laboratory
Environmental Monitoring Generalist
FULL TIME
September 23, 2024
View Job DescriptionAIS Insurance Specialists
Insurance Inside Sales Professional
FULL TIME
September 23, 2024
View Job DescriptionMarriott International, Inc
Massage Therapist
Chicago
PART TIME
September 23, 2024
View Job Description