United States Job Openings
Montage International
PBX Operator
Park City
FULL TIME
September 23, 2024
- Answering and processing all incoming/outgoing guest and in-house calls
- Providing prompt and courteous switchboard services to our guests, including message taking when necessary
- Forwarding messages and faxes as needed to guests and various departments
- Answering basic inquiries for guests in a courteous and efficient manner
- Remaining aware of daily events, restaurant, entertainment, and special events in local area
- Ensuring wake up calls are properly monitored and are promptly placed within parameters of hotel policies and standards
- Managing 3-4 calls per minute
- Posting appropriate telephone charges when required
- Adhering to safety regulations and emergency procedures
- Actively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and more
- Assisting the front desk with miscellaneous tasks such as filing, copying, and word processing when necessary
- Performing any other job related duties as assigned
- High School Diploma or equivalent required
- Previous communications or switchboard experience preferred
- Clear and effective verbal and written communication skills required
- Must be willing and able to multi-task
- Basic knowledge of computers and computer-aided research required
- Must have excellent telephone etiquette and customer service skills
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