Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
ITS Vice Presidency Context:
The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w
Unit Context:
The Corporate Solutions department within ITS, known as ITSCO, is focused on providing tailored IT solutions that support the World Bank Group’s Corporate Vice Presidencies. As one of eight specialized departments in ITS, ITSCO is structured into three key units: Corporate Technology Solutions (ITSCC), Digital Engagement (ITSCD), and Workforce Solutions (ITSWS). This department is tasked with the development, maintenance, and support of essential systems used by World Bank Group staff and consultants. ITSCO’s portfolio includes mission-critical applications such as the Human Capital Management suite of solutions, WBG Integrated Planning Solution, Corporate Procurement Systems, Board Operating System, Intranet, External Web, OLC, among others.
The ITS Corporate Technology Solutions (ITSCC) unit within the ITSCO department develops and supports high-impact process automation solutions for internal partners. By enhancing operational efficiency, automating processes, and integrating functions across areas like Board and Executive Solutions, Procurement, Travel, Health Services, and Partner Relationship Management, ITSCC drives innovation and optimizes service delivery throughout the organization.
The Corporate Technology Solutions (ITSCC) unit is seeking a highly motivated individual who has experience managing the product development process of one or more products, working with clients, technical teams, and end users to produce robust solutions that provide value for money while satisfying organizational objectives and meeting user needs.
Specific Responsibilities

• Lead engagement with clients to fully understand pain points and needs and explore user research options with the Design team. Assess impact to end users and need for change management.

• Deliver regular status updates to clients, flag risks and delays, discuss any shift in requirements and priorities. Collaborate with the change communication team.

• Create Product Vision Board, develop Roadmap, write user stories and rank essential features for MVP.

• Manage and prioritize the product backlog, translating client requirements into viable product features, tracking, and communicating feature costs.

• Oversee all stages of product development, working with the development team.

• Oversee and lead the User Acceptance Testing process.

• Plan and execute future releases through a data driven and agile approach.

• Develop KPIs and OKRs that are measurable, actionable, and align with user goals.

• Actively monitor and incorporate various client needs, industry trends, Bank priorities, KPIs, and user feedback into the work program.

Selection Criteria

• A master’s degree in a relevant field with at least 5 years of related experience, or a bachelor’s degree with a minimum of 7 years of relevant experience.

• Experience working and defining product strategy for transactional and business process automation applications.

• Experience working with Azure Boards or other relevant Agile planning tools.

• Experience with Agile scrum methodology.

• Experience defining KPIs, measuring client satisfaction, scrum velocity, and experience with analytics tools such as Adobe Analytics, and Azure App Insights etc.

• Ability to convert product usage data into reports and creating analytics dashboards.

• Experience creating release notes and communicating product success stories.

• Ability to prepare professional quality documents and Power Points and strong presentation skills.

• Knowledge of Scaled Agile Framework (SAFe) methodology.

• Strong internal consulting skills and a track record of influencing stakeholders

• Proven skills in managing the full product life cycle of one or more products.

• Proven ability to collaborate with other team members across boundaries and contribute productively to the team's work and output, demonstrating respect for different points of view.

• Able to use strong interpersonal and teamwork skills to cultivate effective, productive client relationships and partnerships across organizational boundaries.

• Able to take personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success.

• Able to meet deadlines and achieve agreed-upon results and has the personal organization to do so.

Core Competencies:

• Deliver Results for Clients: Contributes to delivery of results for client on complex issues. Sets challenging goals that align with the WBG mission and is always looking to improve. Understands clients’ most pressing challenges and contributes to solutions. Takes personal responsibility for producing high quality work, identifying, and informing of risks, and delivering results for clients.

• Collaborate Within Teams and Across Boundaries: Keeps others fully informed to ensure integration and work consistency and displays a sense of mutuality and respect. Approaches conflicts as common problems to be solved. Seeks and listens to input from others to inform own decision making and openly shares information. Frames thinking/actions with a WBG corporate perspective in mind.

• Lead and Innovate: Brings new and different insights. Applies critical thinking to current approaches, identifies areas for improvement, and tries new solutions that drive results. Considers own behavior in context of WBG’s values and mission and recognizes impact one has on others. Operates in ambiguity and changing needs and supports others to do the same.

• Create, Apply and Share Knowledge: Actively contributes to and readily applies WBG’s body of knowledge for internal and/or external client solutions. Contributes to the department’s and WBG’s body of knowledge by applying lessons learned and expertise. Actively invests in own knowledge and seeks feedback. Builds personal and professional networks within and beyond the work group.

• Make Smart Decisions: Leverages available data and makes timely decisions. Seeks and analyzes facts, data, and lessons from experience to support sound, logical decisions regarding own and others’ work. Applies cost/benefit analysis to meet work program objectives. Contributes to decision making by providing relevant risk-analysis. Shows initiative when necessary and makes decisions in a timely manner within own area of responsibility.

IT Business Competencies:

• Client Consultation and Guidance: Provides advice to clients and helps them anticipate and address both their current and future needs, considering underlying issues they may not be aware of.

• Design Thinking: Demonstrates a strong ability to apply design thinking principles to identify user needs, define problems, and develop innovative solutions, ensuring a user-centered approach throughout the product lifecycle.

• Learning Orientation: Stays abreast of new trends and developments in the industry and broader trends affecting WBG.

• Broad Business Thinking: Maintains a deep understanding of key business issues.

• Business Process Knowledge: Describes and documents critical cross-functional business process flows.

• Business Requirements Analysis: Reviews customer business requirements, recommending technological solutions that can be integrated and deployed in the environment.

• Project Management: Able to define staff and manage multiple projects as part of a program.

• Systems Thinking: Plans improvements that consider the critical, underlying and less apparent relationships between business, technology, and systems platforms.

World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.