United States Job Openings

Bank of America

Research & Adjustments Representative II - Offset/CVL

Saint Louis

FULL TIME

September 20, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for resolving research and adjustment inquiries within the bank's practices and procedures. Key responsibilities include maintaining internal operational and financial controls and ensuring that they are observed for all assigned cases. Job expectations include ensuring that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system, and financial controls, and escalating matters or issues to leadership to ensure minimum risk occurs.

Schedule: Monday – Friday, 7:30 – 4:00pm

Responsibilities:

Works on daily incoming exceptions and maintains aged exceptions to a minimum
Enters daily entries through internet based applications
Performs routine or complex account maintenance depending on client account type
Maintains high-volume portfolios
Investigates and resolves issues and requests

Required Qualifications:

Self-motivated and goal oriented
Ability to adapt quickly to changes in the environment
Must be detail oriented, an independent thinker, and able to handle multiple tasks concurrently
Must be able to work in a team environment
Ability to navigate multiple computer systems
Ability to think critically and use sound judgement in decision making
Analytical and problem resolution skills

Desired Qualifications:

Previous Collections or Recovery experience
College degree or commensurate work experience preferred
Knowledge of Deposit and Card/Loan systems

Skills:

Attention to Detail
Customer and Client Focus
Pipeline Management
Research
Critical Thinking
Decision Making
Problem Solving
Written Communications
Adaptability
Collaboration
Risk Management

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