United States Job Openings
United Airlines
Senior Manager - Field Services
Houston
FULL TIME
September 8, 2024
Description
We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Key Responsibilities:
The (DT) digital technology Field Service Regional Manager is responsible for providing End User Technology support and Business Management functions to support business goals. This position will define the IT provisioning, implementation and support of technology within an assigned region and to act as the customer advocate while maintaining corporate policies. The Sr. Manager is responsible for relationship between (DT) digital technology and the end user community. Has responsibility of managing a team of System Engineers within their region. Will be the main contact for digital technology Field Service Support. Candidate must have excellent communications, presentation and team building skills. Demonstrable ability to encourage, mentor, train, and develop regional team members to consistently provide outstanding customer service and meet company’s short- and long-term objectives. The Sr. Manager will coordinate the IT provisioning, implementation, and support of technology within assigned region and to act as the customer advocate while maintaining corporate policies.- Communicates with Leadership to provide timely, accurate information and status updates
- Applies expertise and leadership skills to define project objectives, develop detailed delivery plans, schedules and resource plans
- Collaborates with other Digital Technology regional Managers and business units to develop strategy in the environment to closely integrate with current business needs
- Actively identifies new areas for learning
- Uses newly gained knowledge on the job to mentor others, Guides the development of individuals’ so that they can fulfill current or future job/role responsibilities more effectively, Provides career development and training for regional Engineers and communicates
- effectively, both written and verbally
- Provides digital technology Executive Support, manages the integration of vendor tasks & tracks and reviews vendor work
- Sets high standards of performance
- Assumes responsibility and accountability for completing regional assignments or tasks
Qualifications
What’s needed to succeed (Minimum Qualifications):
- Bachelor's or Associate degree or industry certification in an applicable IT field, or 10+ years of applicable IT experience
- Minimum of 9+ years of IT experience in field services / infrastructure / team leadership
- Ability to work onsite at the Houston Intercontinental Airport
- Ability to travel up to 50%
- Strong verbal and written communication skills
- Ability to communicate solutions to both technical and non-technical audiences
- Good level of poise in high pressure environments
- Active commitment to self-development
- Must be legally authorized to work in the United States for any employer without sponsorship
What will help you propel from the pack (Preferred Qualifications):
- Master's degree
- 10+ years of IT experience
- Airline industry experience
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT
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