United States Job Openings

The Ohio State University

Senior Scheduling Coordinator

Columbus

FULL TIME

September 20, 2024

The Ohio State University College of Dentistry is seeking a Patient Care Associate for its affiliated Dental Faculty Practice (DFP). When our faculty is not teaching the next generation of dentists, our faculty dentists provide expert care for children and adults through DFP and provide virtually every area of dental care available in one location.

The Ohio State University College of Dentistry is the fourth largest public dental school in the United States and it is the only public dental school in Ohio. The college is divided into ten divisions with all major ADA-recognized dental specialties represented. The College has approximately 600 students in its undergraduate and graduate programs.

The Ohio State University is proud to be a premier employer that provides an exceptional total rewards package including medical, dental, vision and many other 'hidden' benefits. Our competitive benefits package is offered to all eligible faculty and staff in order to attract, develop and retain top performers eager to share their talent, time and success. Our benefits support your health and financial goals and include not only health insurance, but also generous state retirement, tuition assistance for our employees and their dependents, wellness initiatives, and much more. Please visit https://hr.osu.edu/benefits/ for detailed information. Be your best at The Ohio State University!

Functions as an integral member of a team of care providers in the College of Dentistry Dental Faculty Practice to provide patient focused customer service and clerical support. Responsible for scheduling appointments with patients; taking incoming patient and doctors calls; triaging emergency patient calls; checking and printing schedules; refilling cancellation appointments and assuring the schedule is full; rescheduling patients due to absence of provider; scheduling interpreter as needed; coordination of check out process for over 100 patients per day including distribution and tracking of parking passes and accuracy of coordinated care; fulfills records requests; works part of a team to disseminate information to care team.

Schedule
Monday-Friday 8am-5pm

Compensation
$18.17 - $23.90/hour

Position Requirements
This position requires successful completion of a criminal background check and drug and alcohol screening.

Work is performed primarily in an office environment and the employee in this class is subject to inside environmental conditions. This position requires sustained periods using a keyboard and performing other computer work. Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks. Ability to lift 25 pounds with or without accommodation.

Required: Six months experience (600 hours training) using computers to generate a variety of materials ranging from basic to complex; 6 mos. experience (600 hrs. course work) in office practices and procedures; 6 months experience (600 hours course work) in customer service. High School graduate or equivalent; experience with scheduling or heavy volume of telephone calls; attention to detail. One year's experience in a dental setting and customer service.

Desired: Knowledge of dental terminology and dental practice highly preferred. Ability to maintain accurate records, carry out detail but basic written or oral instructions, cooperate with co-workers, and knowledge of customer services skills with the ability to apply them including the ability to answer routine inquires and resolve complaints from patients, doctors, and staff.
Regular 40 First Shift

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