United States Job Openings
Marriott International, Inc
Spa Front Desk Agent
Fort Lauderdale
FULL TIME
September 23, 2024
Job Number 24164970
Job Category Spa
Location The Ritz-Carlton Fort Lauderdale, 1 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, Florida, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
New Job Alerts
Marriott International, Inc
Guest Service Support Expert
San Diego
FULL TIME
September 23, 2024
View Job DescriptionIdaho National Laboratory
Environmental Monitoring Generalist
FULL TIME
September 23, 2024
View Job DescriptionAIS Insurance Specialists
Insurance Inside Sales Professional
FULL TIME
September 23, 2024
View Job DescriptionMarriott International, Inc
Massage Therapist
Chicago
PART TIME
September 23, 2024
View Job DescriptionLooking for similar job?
Mindful Support Services
Front Desk Receptionist - Las Vegas
Las Vegas
FULL TIME
August 26, 2024
View Job DescriptionSaco River Medical Group- Conway
Front Desk Receptionist
North Conway
FULL TIME
August 6, 2024
View Job DescriptionCentral Florida Cardiovascular Center, PA
Front Desk Receptionist (Cardiology)
Tavares
FULL TIME
August 17, 2024
View Job DescriptionSee What’s New: Marriott International, Inc Job Opportunities
Marriott International, Inc
Assistant Front Desk Manager
Toronto
FULL TIME
September 21, 2024
View Job DescriptionMarriott International, Inc
Banquets Server
Saskatoon
PART TIME
September 21, 2024
View Job DescriptionMarriott International, Inc
Housekeeping Supervisor
Vancouver
FULL TIME
September 21, 2024
View Job DescriptionMarriott International, Inc
Préposé(e) aux chambres
Montreal
FULL TIME
September 21, 2024
View Job DescriptionNew Job Alerts
Marriott International, Inc
Guest Service Support Expert
San Diego
FULL TIME
September 23, 2024
View Job DescriptionIdaho National Laboratory
Environmental Monitoring Generalist
FULL TIME
September 23, 2024
View Job DescriptionAIS Insurance Specialists
Insurance Inside Sales Professional
FULL TIME
September 23, 2024
View Job DescriptionMarriott International, Inc
Massage Therapist
Chicago
PART TIME
September 23, 2024
View Job Description