United States Job Openings
UMass Memorial Health Care
Telephone Switchboard Operator
Leominster
FULL TIME
September 23, 2024
- Answers phones and routes incoming calls to appropriate offices or personnel; Dispatch emergency Code calls to clinical personnel.
- Processes paperwork in an efficient manner according to set procedures. This includes proper filing and distribution of clinical on-call schedules and wireless devices.
- Complies with established departmental policies, procedures and objectives.
- Attends variety of meetings, conferences, seminars as required or directed.
- Demonstrates use of Quality Improvement in daily operations.
- High school diploma or equivalent.
- Medical Terminology certified or equivalent experience.
- Must have knowledge and experience with MS Office products (specifically EXCEL).
- Must have accurate keyboarding skills.
- Good verbal and written communication skills to include proper vocabulary, spelling, grammar and sentence structure.
- Good customer service skills.
- Must be able to work all shifts, weekends, and holidays as required.
- Previous operator/switchboard and customer service experience.
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