REDPOINT RESOLUTIONS IS SEEKING QUALIFIED CANDIDATES FOR TRAVEL SERVICES TEAM
REMOTE WORK THROUGHOUT THE UNITED STATES
ROLE AND RESPONSIBILITIES:
Travel Services Associates are the face of the Redpoint Team and a crucial pathway into the full the range of Redpoint Travel Protection services. Utilizing a dynamic contact center multi-media phone system, Travel Service team members monitor and receive inbound phone and email. Team members will provide the following specific duties:

• Support sales requests by noting accurate information within case and assigning to appropriate team for review
• Provide technical support to enable online client purchases and process new sales via credit card transactions.
• Obtain timely and accurate information and direct inquires to the appropriate teams to provide seamless assistance service for traveling clients
• Advise claimant on the claim process and direct inquires to the appropriate claims team
• Perform outbound phone calls and emails in response to previous inquires
• Perform assigned tasks for assistance and sales cases
• Obtain and maintain individual travel insurance license

REQUIREMENTS:

• High attention to detail with ability to adopt business processes to provide consistent and compliant customer service in a remote setting
• Organized self-starters capable of meeting deadlines without direct supervision
• Proficient in Microsoft products to include Outlook, Word, Excel, and Power Point
• Ability to work non-standard hours which may include occasional weekends, holidays or evening periods
• Dedicated space conducive for communicating with clients and colleagues without excessive outside noise or distracting environment
• Reliable high-speed internet connection with ethernet connectivity and greater than 25 ↓ 10 ↑ mbps available for Redpoint related functions
• Availability to participate in video calls, to include trainings and weekly team meetings
• Familiarity with network, Wi-Fi, and internet functionalities to independently maintain consistent remote connectivity

Ideal Candidates

• Previous experience with Salesforce of similar CRM
• Previous call center experience
• Bachelor's degree

COMPENSATION & BENEFITS:

• Compensation based on previous experience and skills with room for performance-based adjustments
• Laptop, extra monitor, headset, peripherals and required office supplies'
• Health insurance
• 401K

'Work Remotely * Yes
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Weekends as needed

Supplemental Pay:

• Bonus opportunities

Application Question(s):

• Are you willing to work some holidays?
• Are you willing to work up to 11pm PST?
• Are you willing to work a Tues-Sat 10 am-6 pm PST schedule?

Education:

• Bachelor's (Required)

Work Location: Remote