• Leadership, Management, and Team Development (40%):

• Develop and implement a clear vision for the Office of the Registrar that supports and forwards the academic mission of the institution

• Demonstrate change management and leadership skills

• Develop and empower a strong team within the Office of the Registrar to provide operational support to students, faculty, and staff

• Establish professional development opportunities for the Registrar’s team

• Develop and implement policies and procedures that ensure compliance with University regulations, accreditation standards, and applicable laws

• Manage a diverse team working remotely

• Provide thought leadership to balance functional knowledge in the area of partnerships with other institutions

• Provide effective 360-degree communication with team members and multiple stakeholders at various locations and institutions

• Budget advocacy, development, and management

• Academic Records Management, Registration, and Student Support (30%):

• Data stewardship and access to student and course data

• Oversee the maintenance, security, and integrity of all student academic records, including transcripts, grade reporting, and degree audits

• Ensure accurate and timely processing of academic records, including registration, course scheduling, and degree certification

• Balance the requirements for compliance with a culture of innovation to ensure the integrity of the degree within the modern learning environment

• Manage the development and implementation of record-keeping systems, including digital records management and archival practices

• Coordinate the University's course registration processes, ensuring a seamless experience for students and faculty

• Develop and manage the University's academic calendar, including the scheduling of classes, exams, and registration periods

• Collaborate with academic departments to optimize course offerings, room assignments, and enrollment capacities

• Serve as a key point of contact for students, faculty, and staff regarding academic policies, procedures, and records

• Facilitate the resolution of complex student issues related to registration, academic standing, and graduation requirements

• Promote a student-centered approach to registrar services, ensuring accessibility, responsiveness, and fairness

• Compliance, Reporting, Technology and Innovation (25%):

• Ensure the University's compliance with federal, state, and institutional regulations, including FERPA, Title IV, and other relevant laws

• Prepare and submit required reports to government agencies, accreditation bodies, and internal stakeholders

• Oversee the production of the University’s official academic catalog and other critical publications

• Lead the adoption and integration of technology solutions to improve efficiency and service delivery within the Registrar’s office

• Oversee the implementation and maintenance of student information systems (SIS) and related software applications

• Performs other duties as assigned (5%)

• Master’s degree in Higher Education Administration, Educational Leadership, Business Administration, or a related field is required.

• A minimum of seven years of progressive experience in higher education administration, with at last three years in a registrar or equivalent role.

• Doctorate in in Higher Education Administration, Educational Leadership, Business Administration, or a related field similar fields preferred.

• Experience with Colleague (Ellucian) or similar ERP systems

• Comprehensive experience in academic record keeping, registration activities, commencement activities and protocols, academic advising policies, transfer credit evaluation and policies, curriculum management and development, enrollment related trends and activities, budget planning and preparation, strategic planning, goal setting and accomplishment, institutional research
• Working knowledge and application of FERPA, related Federal regulations, SEVIS/PDSO policies and procedures; AACRAO policies for academic record keeping and transfer credit; higher education policies and procedures and student service/retention theories
• Curriculum development/management experience.
• Demonstrated knowledge and in-depth experience of statistics and higher education data and reporting
• Success in project management with the ability to supervise, lead, and motivate successful teams
• Possess excellent organizational, communication, customer/student service, decision-making, judgement, problem-solving, and delegation skills
• Exhibit curiosity about future trends and willingness to engage in and support continuous professional development and learning and maintain currency in the field (e.g. research, professional organizations) and
• Demonstrated success in setting and accomplishing goals
• Knowledge of space allocation practices and principles
• Ability to analyze course prerequisites, certification, and/or curriculum/graduation requirements
• Knowledge of records retention and/or destruction policies and procedures
• Ability to lead, support and motivate direct reports and to nurture a highly effective team
• Proven organizational skills with attention to detail and the ability to prioritize and work well in an environment with competing demands
• Able to maintain discretion and confidentiality, and to show good judgment in communicating with others and performing the duties of the position
• Excellent interpersonal and communication skills, verbal and written
• Proven ability to work effectively in a team environment
• Able to develop productive and respectful working relationships to work effectively with a wide range of constituencies in a diverse community
• Competent in the use of MS Office (Word, Excel, Power Point) and Google tools (Gmail, Google Drive, etc.).