The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees each year. IOM’s multi-disciplinary staff members provide a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.
Under the United States Refugee Admissions Program (USRAP), the Ports of Entry (POEs) provide critical support and services for refugee resettlement to the United States. As part of a Memorandum of Understanding (MOU) between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages six POEs in the United States. POEs meet and assist refugees and Special Immigrant Visa (SIV) holders upon their arrival to the United States, accompanying them through immigration and customs procedures and ensuring they are connected to their final destination.
Under the general supervision of the National Operations Coordinator (US Ports of Entry) and the direct supervision of the National Associate Operations Officer (POE Seattle, Washington) the Operations Associate (POE Seattle, Washington) is responsible for supporting supervision of the POE, with the following duties and responsibilities:
Responsibilities for Internal Candidates

• Oversee a team of POE staff members undertaking flight management activities in an assigned area or areas, such as leading teams as they meet and assist flights, meeting and assisting small group and individual arrivals, organizing transit and ground transportation and completing administrative duties. Support staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of flight management activities.
• Oversee the daily coordination of arrivals and departures and serve as the primary contact for IOM Washington DC Operations, the flight management teams and airport partners. Monitor arriving and departing flights and ensure that Operations Clerks, Assistants and Focal Points are providing quality assistance to refugees and SIV-holders by efficiently and effectively handling briefings, immigration procedures, hotel, transportation and meal vouchers, food distribution and inventory and Miscellaneous Charges Orders (MCOs). Notify IOM Washington DC and relevant agencies of re-bookings, incident reports, emergencies and other flight changes.
• Oversee the process of arrivals being escorted to their connecting flights, ground transportation or hotel by Operations Assistants and Focal Points. Arrange and coordinate ground transportation and hotel accommodation, including processing reservations and amendments with the service providers. Prepare flight and hotel packages and domestic tickets for refugees and escorts daily. Coordinate as needed with POE management on medical cases requiring immediate assistance or hospitalization upon arrival.
• Vet and process all incoming pre-flight and movement-related communication; prepare master drafts of airport reception schedules and staff assignments; oversee the preparation of flight packages, domestic bookings sheets, lanyards, DTE envelopes, promissory notes and US customs declarations; ensure travel packets are mailed after CBP processing; assist with tracking MCOs and certifying invoices for payment; monitor and answer POE CITY email and ensure departure and transit notifications are retrieved; and, if needed, update Resettlement Agency After-Hours Contacts (AOC).
• Undertake quality assurance checks of POE-relevant data periodically, and ensure Operations Assistants and Focal Points are undertaking regular quality assurance checks to ensure POE-related data is in line with Standard Operating Procedures (SOPs).
• Compile, summarize and present data on post-arrival procedures as requested, including sending arrival notifications or transit confirmations to all relevant partners and updating movement statuses and making movement related entries in the databases, including RMI.
• In coordination with the Operations Associate and National Associate Operations Officer, liaise as needed with the Department of Homeland Security (DHS), US Customs and Border Protection (CBP), the Center for Disease Control (CDC), the Transportation Security Administration (TSA), airlines, service providers and airport authorities. Ensure that issues that arise with arriving flights, transit, ground transportation, hotels and partners are addressed effectively by the Operations Focal Points and their teams.
• Ensure at-risk and sensitive cases are handled in accordance with IOM’s policies, procedure and guidance in the Movement Management Manual (MMM). In particular, assist unaccompanied refugee minors (URMs) to ensure hand-over to the resettlement agency. Work with POE management to ensure staff members receive the appropriate training on working with at-risk and sensitive cases and report all issues to POE management.
• Provide training to staff members to ensure they are undertaking flight management duties and handling related paperwork in an accurate and efficient manner.
• Undertake duty travel as needed to participate in POE-related meetings or training sessions, or to escort individuals transiting to their final destination.
• Demonstrate a comprehensive understanding of the USRAP, SOPs and RMI, as well as the ability to remain professional, impartial and unbiased during all interactions with refugees, SIV-holders, colleagues and partners per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA). Support the development and implementation of SOPs as needed.
• Maintain and ensure the confidentiality and integrity of all USRAP-related paperwork in line with standards of conduct, data protection rules and USRAP Program Integrity Guidelines. Alert the Operations Associate or National Associate Operations Officer of any non-compliance to SOPs or codes of conduct by POE staff members or partners.
• Perform such other duties as may be assigned.

Qualifications for Internal Candidates
EDUCATION

• Completed secondary education required
• Six years of working experience with secondary education; four years of working experience with Bachelor’s degree

EXPERIENCE

• Prior POE experience a strong advantage.

SKILLS

• Ability to use own initiative and work under pressure with minimum supervision.
• Strong computer skills - Word, Excel and Internet.
• Strong interpersonal and communication skills.
• Attention to detail and ability to organize.
• Self-motivated and objective driven.

Languages
REQUIRED
For all applicants, fluency in English is required (oral and written).
DESIRABLE
Working knowledge of Arabic, Rohingya, Spanish, desirable.
IOM’s official languages are English, French and Spanish. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
Values- all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – Behavioural indicators (Level 2)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – Behavioural indicators (Level 2) (applicable only if position is with direct reports)

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

• Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
• This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
• This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
• Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.
• IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
• IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies
Job Type: Full-time
Pay: $6,239.75 per month
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Ability to Commute:

• Seattle, WA 98158 (Required)

Ability to Relocate:

• Seattle, WA 98158: Relocate before starting work (Required)

Work Location: Hybrid remote in Seattle, WA 98158