About Wyatt Connect:

Wyatt Connect is a rapidly growing customer experience BPO based in Arizona, USA, founded in 2019. We specialize in providing omni-channel support solutions to clients across the globe. Our mission is to deliver exceptional customer service, ensuring our clients' customers are always satisfied and supported. As we continue to expand, we are seeking enthusiastic and dedicated Customer Support Representatives to join our dynamic team. This is an exciting opportunity to build a long-term career with a company that values your growth and success.

Job Description:

Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, multi-tasked environment? If so, Wyatt Connect is looking for you! We are currently hiring Remote Customer Support Representatives to provide top-notch service to our clients' customers.

This is a remote position, so you will work from the comfort of your home. We offer both full-time (40 hours per week) and part-time (30-35 hours per week) positions, with flexible schedules that may include early, late, overnight, weekend, and holiday shifts.

As a Customer Support Representative at Wyatt Connect, you will be a critical part of our team, responsible for handling various customer interactions through calls, chat, and email. You will be expected to solve problems creatively and analytically while maintaining a professional demeanor and a high level of customer service.

Key Responsibilities:

• Provide excellent customer support via phone, chat, and email, following scripts and guidelines.
• Assist customers with inquiries, issues, and concerns, ensuring a positive experience.
• Manage and resolve customer complaints efficiently and effectively.
• Work within a team to meet performance goals and maintain high service standards.
• Stay up-to-date with product knowledge and company processes to provide accurate information to customers.
• Participate in ongoing training and development opportunities.
• Adhere to a flexible schedule, including rotating shifts, weekends, holidays, and overtime as needed.

Work Hours:

• Full-Time: 40 hours per week.
• Part-Time: 30-35 hours per week.
• Variable hours based on customer demand, with schedules provided at least 4 weeks in advance.
• Shifts include early, late, overnight, weekends, and holidays. Overtime may be required.

Qualifications:

Mandatory:

• Fluent in English, both spoken and written.
• Minimum 18 years of age.
• Right to work in the Argentina without restrictions.
• Quiet, distraction-free workspace at home with a dedicated office setup.
• Ability to type at least 40 words per minute.
• Strong communication skills with a clear phone voice and professional demeanor.
• Reliable high-speed internet connection (minimum 25 Mbps) and up-to-date computer equipment (8GB RAM, Intel i5 or equivalent processor).

Preferred:

• Previous experience in customer support or a related field.
• Familiarity with ticketing platforms (e.g., Zendesk, Gorgias), softphone systems (e.g., Five9), CRMs, and Google Spreadsheets.
• Ability to multitask, prioritize effectively, and work both independently and as part of a team.
• Strong problem-solving skills, detail-oriented, and organized.
• Experience in a fast-paced, high-energy environment.

Benefits:

• Competitive Pay
• Career Advancement: Promising opportunities for career growth and development within a professional organization.
• Permanent Work From Home: Enjoy the flexibility and comfort of working from home.
• Home Office Stipend: $30 USD per month, subject to company discretion.
• Government-Mandated Benefits
• Training & Development: Expert training and ongoing learning opportunities.
• Paid Time Off: Annual and Sick Leaves, Birthday Leave, and other Paid Time Off.
• Holiday & Overtime Pay: Compensation for working on holidays and overtime.
• Referral Program: Paid incentives for successful employee referrals.
• Recognition & Incentives: Regular recognition for outstanding performance.

Technical Requirements:

• Up-to-date desktop or laptop computer with at least 8GB of RAM and a modern processor (Intel i5 or equivalent).
• Operating System: Windows 10 or mac OS 10.15 (Catalina) or later.
• High-speed internet connection with a minimum speed of 25 Mbps.
• Functional headset with microphone, webcam, and reliable keyboard and mouse.
• A second monitor is preferred but not required.
• Emergency backup or contingency plan for technology or connectivity issues.

Join Our Team:
At Wyatt Connect, we believe in fostering a positive, friendly, and fun work environment where you can grow professionally. We offer a long-term career plan with opportunities to scale quickly for over-achievers. If you're dedicated to providing excellent customer service and looking for a company that values your contributions, we'd love to hear from you.

Apply Now and Become Part of a Fast-Growing, Global Team!
Wyatt Connect is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.