Austria Job Openings

Konecta Digital and SL&E Team for Coca-Cola

Social and Consumer Care Coordinator - Austria & Switzerland

Vienna

FULL TIME

September 4, 2024

Company: Konecta Group
Location: Vienna, or London
Languages: English, and Austrian or Swiss German
Contract: Full time 100%, Fixed Term contract for 3 months at first, which could become permanent in 2025

✨ A fantastic opportunity to work with one of the world’s most respected brands. The role of Social and Consumer Engagement Coordinator draws on elements of consumer care & engagement, community management, analytical skills and stakeholder interaction. You will be confident in your expertise, a hard-working individual and able to think creatively and act decisively.

Powered by Konecta, we support our partner's digital transformation and cultural change by staying transparent and inclusive, seeking for progress rather than perfection.

Position Overview:
You will be part of the dynamic Consumer Interaction Centre (CIC) team – a team of experts who engage, on behalf of our client, with consumers and online communities through relevant conversations, content & experiences. The CIC team operates across a range of Social Media platforms, the Coca-Cola app, the Coca-Cola websites, and across a number of iconic brands (Coca-Cola, Fanta, etc...).

The Consumer Engagement Coordinator role is multi-disciplinary and requires a hands-on, confident approach . You will work across channels (social and traditional) and should be confident engaging with our client’s consumers, managing CARE related topics on social media and email communication. You will be responsible to provide two-way communication on issues, including problem prioritization, analysis and resolution of issues . The result should be a high level of consumer satisfaction ✅.

There is no Consumer care to be done by phone, but all in writing so excellent writing skills is essential.

‍Responsibilities:

You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across social media and email.
You provide professional, courteous, and prompt written support for consumers, liaising with other departments to provide two way communication on issues.
You provide a timely resolution to consumer issues and queries as per agreed ‘rules of engagement’
You raise critical issues to manager/stakeholders for responses that are not covered by pre-approved knowledge base.

Job requirements
Education: Bachelor or Post-grad graduates preferred.

️Related work experience: Some experience within a consumer care role, with consistently high performance & reviews/quality scores/SLA targets met.

Skills: Excellent communication skills; Fluent in written and spoken English and one another European language; Passion for TCCC brands, consumer care and social media.

Important: Konecta Digital and Social Media Team is dedicated to exclusively support the digital strategy of its client Coca-Cola. You will be employed by Konecta or our local 3rd party employment partner who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the digital strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation.

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