The Role
Role Objective: The Boutique Admin is responsible to perform a variety of administrative tasks and responsible to provide sales support to Al Zain boutique. • Resolves administrative problems by analyzing the information, identifying issues and creates solutions. • Screening phone calls and maintain professional communication via phone and e-mail. • Handle the processing of all orders and repairs with accuracy and timeliness. Ensure that all orders/repairs are entered into system timely. • Take orders from Sales and input those orders into software. Follow up orders to HO. • Maintains supplies (Packaging materials and Collaterals) by regular stock checking to determine inventory levels. • In-charge with Stationary requirements (request to submit to HO) • Completing tasks assigned by the Boutique Manager accurately and efficiently. • Ensure Customer details (name/contact number) of the credit notes are communicated to finance and salesman on timely basis. Follow up on credit payments with Boutique Manager and staff. • Responsible in keeping the Boutique reports and records updated (databases with personnel, financial and other data or reports) • Submit timely reports and prepare sales reports as assigned. • Stay up-to-date with new products/services. • Assist sales team whenever necessary. • Transfer jewelry to head office through ERP system. • Liaising with HO, Al Zain Boutiques & Factory. • Ensure that work orders are complete and accurate and on time. • Handle cash, credit or check transactions with customers and prepare daily banking. • Resolve customer complaints, guide them and provide relevant information. • Audit and documentation for signature, date and stamp where applicable.

Requirements

• Diploma degree; additional qualification as an administrative assistant will be a plus • At least two years of admin experience. Prior experience in retail would be advantageous. • Familiarity with consumer behavior principles. • Excellent communication skills, capable of building trusting relationships.

About the company
Al Zain was founded in 1930 in the Kingdom of Bahrain and has quickly established a reputation as one of the most prominent luxury jewellery retailers in the region. Today, Al Zain is driven by a bold vision to re-introduce our rich Arabian heritage to a global audience where authenticity and uniqueness are at the forefront of every collection. In line with its vision and mission, Al Zain has expanded its presence in the GCC with over 13 boutiques in the region and is gaining international presence in the USA. Al Zain is focused on creating a variety of exquisite pieces that entice passionate jewellery connoisseurs. The Kingdom of Bahrain houses two state of the art factories, where experts in design and highly skilled artisans have been trained from grandfather to father to son. Al Zain takes great pride in its quality and craftsmanship and to this day all products are handcrafted. Manufacturing art pieces ranging from contemporary everyday 18k jewellery, to bespoke high jewellery, as well as traditional Arabian jewellery crafted in a unique hue of 21k gold, Al Zain is proudly Arabian and remains loyal to its legacy while modernizing it for todays global clientele.