Job Summary

Education & Experience

• 3 year of Event sales related experience or an equivalent combination of education and experience in a hotel or related field preferred.
• Candidate with F&B or Banquet experience is preferred.
• Communication and marketing skills.
• Highly Organized.
• Proficiency in various event software.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Highly responsible & reliable.
• Excellent communication skills, both written and verbal required.

Fundamental Requirements

• Proactively lead in the conversion of enquiries by following up queries within agreed timelines to confirm event sales and bookings
• Conduct show rounds with potential clients demonstrating a good knowledge of the venue and its offerings
• Ensure that all incoming requests are addressed within 24 hours in order to avoid customer complaints and loss of business
• Develop the client base by proactively reaching out to new clients and businesses
• Conduct market research and analysis to identify trends, competitive positioning, and opportunities for growth in target market segments, and provide insights and recommendations to inform sales and marketing strategies.
• Work in partnership with our operations teams to make sure your events are spot on
• To gain new accounts while maintaining and prospecting established accounts under the guidance and supervision of the Director of Sales
• Professionally conduct routine telemarketing activities to identify new clients for social and wedding events.
• Provide feedback to the Director of Sales and marketing on changing market conditions, review direct competition and conduct regular research to identify new selling strategies Attends and contributes to all meetings as required.
• Ensure to provide a courteous and professional service at all times.
• Closely monitor the accounts revenue and business production of own business portfolio and maintain an up to date “Account & Contact Database” in the property management system as well as maintain end of month production reports
• Work closely with the Sales & Revenue Department as the point of contact for all F&B related bookings and enquiries, in close coordination with the Outlet Managers to promote special events and occasions
• Follow up with client contact at the end of each meeting to ensure satisfaction and obtain feedback

General Requirements

• Researching prospects and generating leads.
• Contacting potential and existing customers on the phone, by email, and in person.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Meeting daily, weekly, and monthly events sales targets.
• Participating in sales team meetings.
• Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedure
• Participate in any Training and Development programs as recommended by the senior management