Company Description

Job Description
VAM Systems is currently looking for IT Support Specialist - SCCM for our Bahrain operations with the following skillsets & terms and conditions:


Professional Skills/Experience:


Bachelor’s degree in computer science, Information Technology, or any related field from an accredited institution.

• 10+ years, experience in support desk for Microsoft and non-Microsoft onsite support.
• Resolve basic issues related to IT infrastructure & Network.
• Active participation in all on going and upcoming IT projects.
• Coordination with the clients and suppliers for IT requirements.
• Project management skills.
• Takes accountability and responsibility of the department overall services.
• Providing technical support, documents & reports, and feed backs for the IT projects.
• Experience support with latest technology and aware applications, hardware, and networking.
• Effective communication skills are required.

Required Advanced Technical Proficiencies and Duties:


Provide technical services for the following areas:

• Advanced working knowledge of Office 365 Admin Center.
• Upgrade any of the current system (Cortex, Qualys, Snip IT, Clients OS, etc.).
• Microsoft related technologies: Windows 11, Microsoft 365 Apps (Desktop, Web, Mobile) Office 365, Visio, MS Teams.
• Advanced knowledge of Bio Time, Suprema Access Control and Time Attendance System.
• Managing onboard & offboard of the users (prepare PC/Smartphones, install the allowed applications, Company Portal, etc.).
• Manage Multifunction, Personal & other Printers.
• General knowledge of Active directory 2022 and Azure Active directory.
• Experience in mailbox and One Drive Backup using Veritas Saa S backup Utility.
• Configuring the SIP phones and coordinating with the Cloud Telephony provider

(adding/removing/renaming extensions & other issues).

• Should have experience in managing and administrating SCCM Server and Client (create images/task sequence/application deployment).
• End user Support resolve and troubleshoot desktop hardware, desktop applications, mobile devices, laptops, printers, scanners, IP phones and connectivity issues.
• Manage daily ticket queues and schedule to ensure all assigned tickets are resolved.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Document technical knowledge in the form of notes and manuals.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Report any security issues to the concerned staff.
• Manage IT Asset.

Terms and conditions
Joining time frame: (15 - 30 days)


Additional Information
Terms and conditions:
Joining time frame: maximum 4 weeks