Bahrain Job Openings
A J A DIGITAL ADVERTISING AND CONSULTANCY W.L.L
Lead - Marketing & Digital Services
Manama
FULL TIME
November 9, 2024
We are looking for a dynamic Lead, Marketing & Digital Services to drive key initiatives across our business operations, focusing on digital transformation, customer experience, and strategic communications. In this role, you will:
Marketing
Job Type: Full-time
Pay: From BD1,000.000 per month
Application Question(s):
Marketing
- Develop an overall communication strategy and roadmap, with a focus on digital media, to contribute to the success of Business Operations.
- Create innovative digital concepts to promote products and services through digital channels and social media, working closely with media agencies.
- Propose and manage the Business communication budget, ensuring alignment with the financial plan and objectives.
- Oversee exhibitions and events for Business customers, ensuring the company’s presence is strong at major exhibitions and events.
- Design content, messaging, and channel strategies focused on digital channels to support marketing initiatives.
- Drive social media engagement by implementing communication campaigns and media plans that align with a purposeful marketing strategy.
- Develop an events roadmap, partnering with external parties to achieve marketing goals for Business Operations.
- Lead the digitization of operations, optimizing customer journeys across conventional and digital touchpoints to meet customer needs.
- Ensure consistency across all customer touchpoints, suggesting process improvements to enhance the Business customer experience.
- Define and monitor customer experience KPIs to ensure superior service.
- Oversee the design of surveys and other methods for gathering unbiased customer experience data, including ongoing market research (e.g., questionnaires, focus groups).
- Continuously review customer experience and satisfaction data, proposing improvements to ensure best practices are followed.
- Govern all digital channels, including user experience, user interface, functionality, and service portfolio, to ensure the best customer experience.
- Analyze customer complaints and pain points, developing proactive solutions to improve customer service in collaboration with key stakeholders.
- Define digital sales plans and set targets in coordination with Planning and Performance to align with the Marketing & Digital Services strategy.
- Provide effective leadership for the Marketing & Digital Services team by setting individual objectives, reviewing performance, and fostering a culture of development in line with the company’s policies and values.
- Coordinate department activities and manage team scheduling to ensure efficient operations aligned with the annual business plan.
- Develop the workforce plan, overseeing hiring, performance management, and training initiatives to attract and retain top talent within the Marketing & Digital Services section.
Job Type: Full-time
Pay: From BD1,000.000 per month
Application Question(s):
- What is your current notice period in days, if any?
- Please provide your contact number.
- Are you currently residing in Bahrain?
- Agile Project Management: 5 years (Required)
- Development & implementation of marketing plans: 5 years (Required)
- Project Management: 5 years (Required)
- Customer Experience Management: 5 years (Required)
- Arabic? (Required)
- English (Required)
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