Bahrain Job Openings

A J A DIGITAL ADVERTISING AND CONSULTANCY W.L.L

Lead - Marketing & Digital Services

Manama

FULL TIME

November 9, 2024

We are looking for a dynamic Lead, Marketing & Digital Services to drive key initiatives across our business operations, focusing on digital transformation, customer experience, and strategic communications. In this role, you will:
Marketing

Develop an overall communication strategy and roadmap, with a focus on digital media, to contribute to the success of Business Operations.
Create innovative digital concepts to promote products and services through digital channels and social media, working closely with media agencies.
Propose and manage the Business communication budget, ensuring alignment with the financial plan and objectives.
Oversee exhibitions and events for Business customers, ensuring the company’s presence is strong at major exhibitions and events.
Design content, messaging, and channel strategies focused on digital channels to support marketing initiatives.
Drive social media engagement by implementing communication campaigns and media plans that align with a purposeful marketing strategy.
Develop an events roadmap, partnering with external parties to achieve marketing goals for Business Operations.

Digital Services, CEX, and Online Sales

Lead the digitization of operations, optimizing customer journeys across conventional and digital touchpoints to meet customer needs.
Ensure consistency across all customer touchpoints, suggesting process improvements to enhance the Business customer experience.
Define and monitor customer experience KPIs to ensure superior service.
Oversee the design of surveys and other methods for gathering unbiased customer experience data, including ongoing market research (e.g., questionnaires, focus groups).
Continuously review customer experience and satisfaction data, proposing improvements to ensure best practices are followed.
Govern all digital channels, including user experience, user interface, functionality, and service portfolio, to ensure the best customer experience.
Analyze customer complaints and pain points, developing proactive solutions to improve customer service in collaboration with key stakeholders.
Define digital sales plans and set targets in coordination with Planning and Performance to align with the Marketing & Digital Services strategy.

People Management

Provide effective leadership for the Marketing & Digital Services team by setting individual objectives, reviewing performance, and fostering a culture of development in line with the company’s policies and values.
Coordinate department activities and manage team scheduling to ensure efficient operations aligned with the annual business plan.
Develop the workforce plan, overseeing hiring, performance management, and training initiatives to attract and retain top talent within the Marketing & Digital Services section.

This role is ideal for a forward-thinking leader with a strong background in marketing and digital services, ready to take the next step in their career by leading cross-functional teams to success. If you’re passionate about digital innovation and customer experience, we encourage you to apply!
Job Type: Full-time
Pay: From BD1,000.000 per month
Application Question(s):

What is your current notice period in days, if any?
Please provide your contact number.
Are you currently residing in Bahrain?

Experience:

Agile Project Management: 5 years (Required)
Development & implementation of marketing plans: 5 years (Required)
Project Management: 5 years (Required)
Customer Experience Management: 5 years (Required)

Language:

Arabic? (Required)
English (Required)

Application Deadline: 19/11/2024

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