Bahrain Job Openings
Standard Chartered
Manager, Cash Operations
Manama
November 13, 2024
Key Responsibilities
Strategy
- To deliver excellent client service and advice to our Corporate (Corporate & Institutional Banking) & Commercial Banking clients in all interactions for their post transactional enquiries, complaints, and other service-related issues.
- Drive the Cash Management Operations Service Delivery Function in Bahrain.
- To manage, direct and control all aspects of the Cash Management Operations in Bahrain in order to minimise the potential for Operational Loss and to provide a High-Quality Product delivery capability to customers.
- To manage change – new products, new processes etc. without adverse impact to client and bank
- To manage the operations of the Cash management ops department, ensuring consistent delivery of high-quality services to internal and external customers and meeting objectives set by the Group using available resources allocated
- To pro-actively manage risks associated with offering Cash Products
Business
- To benchmark the service with the market (which includes all appropriate service providers in the service industry) in the Cash business and determine ways of achieving leadership.
Processes
- To ensure that appropriate internal controls and procedures are duly documented and adhered to.
- Ensure smooth branch operations for physical cash handling, clearing and remittance management
- To monitor the operation of such procedures and controls and regularly review them to ensure they reflect any changes in products, systems, policy or regulations
- To ensure that the unit is working effectively, that necessary resources are available to the businesses and that costs are regularly reviewed and monitored to prevent waste.
- To ensure that effective business continuity plans and emergency management procedures exist
- To lead projects for various products in Bahrain and mainly Regulatory related projects. This includes overall project management from initiation to implementation; encompassing schedule, scope, cost, risks & issues management perspectives.
- To ensure all aspects of the projects are planned, coordinated and executed in a timely and controlled manner
People & Talent
- Encourage and foster a friendly working environment within the team to achieve teams’ objectives through teamwork and operational efficiency.
- Support the Head of Cash Management Operations to plan and control staffing, deployment, training, appraisals, and all other personnel matters relating to staff in the team.
- To ensure that appropriate plans for capacity, succession etc. are in place for his position.
Governance
- To manage CIB Operations and service functions within the parameters of the approved budgets. To strive for cost efficiencies in the Operations function. To manage, direct and control all aspects of the Banks Operations
- To undertake continuous monitoring of key controls to assess the proper functioning and adequacy of existing controls leading to effective management of Operational Risk.
- Assist R&C in the overall effective and proactive management of all Operation units’ risks and control gaps
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead the [[BH / CMO / Cash Service] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
Key Stakeholders
Internal
- Head of CMO
- Cash Management Services Managers
- Securities Services Managers
- RMs and Business Managers
- TB Product and & Sales Managers
- TB Client Service Managers
- Client Service Managers
- Managers in Hubs
- Technology Managers
- CPBB segment Head
- CCIB Segment Head
- Head of Treasury
- Head, CCIB Bahrain
- Head -GBS Payments, Chennai, Bangalore & Malaysia
- Head - Transaction Banking Sales, Bahrain
- Head Cash Product Bahrain
- FM Dealers & ALM Teams Bahrain
- Head Technology Bahrain
- Corporate Support / Relationship Managers Bahrain
- Support Unit Dept Managers (Finance, Admin, IT,HR)
External
- Clients
- Other Banks
- Regulators
- Legal Advisors
- Central Bank Executives
- Vendors
- Auditors
Skills and Experience
- Manage Conduct
- Manage Risk
- Manage People
- Minimum of 2 years experience in Banking and or Service.
- Detailed orientated, team player, takes end to end ownership
- Has a drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients
- Has excellent communication, influencing and negotiation skills to effectively manage internal and external stakeholders.
- Able to establish and maintain effective working relationships with peers and business partners.
- Comfortable with direct client and business partners interaction, with proven client interaction abilities
- Client focused
- Excellent interpersonal skills and positive attitude
- Strong leadership skills with contact centre workforce management knowledge
- Possess skill, ability, experience and confidence to navigate the Bank and business partners to ensure client requests are completed on time.
- Ability to present ideas and information effectively in group settings.
- Strong analytical, problem solving, ideation and time management skills
Qualifications
- EDUCATION - Bachelor’s Degree / University Degree
- LANGUAGES - English / Arabic
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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