Bahrain Job Openings
Stc
Manager Cybersecurity Services
Manama
FULL TIME
October 8, 2024
Business Unit
stc
Sector
BUSINESS
Location
Bahrain - Manama
Contract Type
Full Time
Closing Date
13-Oct-2024
Job Objective:
Define and drive the implementation of Cybersecurity Services strategic initiatives, products and plans in alignment with Business Products & Solutions department's business plan and strategy. Lead improvement initiatives to deliver customized solutions that contribute to the growth to increase sales and revenue across the Business sector.
Job Specifications:
Strategic Contribution
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Contribute to the development and execution of the Business Products & Solutions department’s strategy and objectives to support growth in the Business sector.
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Develop and lead the execution of strategic plans to implement stc BH’s Cybersecurity plan.
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Lead and control departmental activities to safeguard alignment with stc Bahrain’s business goals and performance targets.
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Guide the preparation and monitoring of the Cybersecurity Services business plans and annual budget, in line with the company’s objectives.
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Control expenditure against approved functional budget on a regular basis and investigate and reconcile any significant variances to ensure effective cost control.
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Supervise and lead Cybersecurity portfolio, revenues, and profitability to ensure its alignment with the Business sector’s business needs, strategic objectives, and sales targets.
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Grow Cybersecurity service portfolio with additional products and features to enable expansion of subscriber base in Business sector.
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Analyse key market trends, offerings, customer needs, and competitive landscape to define potential opportunities or threats in the market and devise plans to address accordingly.
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Lead the development of Cybersecurity roadmap, identify partnership requirements, and support the Business Products & Solutions department in achieving short and long-term business objectives.
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Lead Cybersecurity Services implementation plans including the development and activation of the required products and services (including bundled services) to support the defined strategy by stc BH.
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Oversee the Security Operating Centre activities to safeguard its adherence to SLA’s and quality standards.
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Lead Cybersecurity service commercial launch in coordination with technical, commercial, and regulatory stakeholders.
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Propose and lead the management of promotional activities for Cybersecurity Services to maximize sales and revenue for the Business Products & Solutions department.
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Approve Cybersecurity BTL offers which are provided by both CVM & Analytics to make a valuable contribution to increasing sales and revenue.
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Define product requirements and successfully transfer functional and technical analysis to relevant technical and sales teams and ensure alignment with Business Products & Solutions.
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Work closely with internal stakeholders and business units to stay well-informed of planned changes to technologies, working practices, and business activities that could have an impact on stc BH’s cybersecurity or risk profile.
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Set plans to ensure customer journey is streamlined across different products and offerings including the development of customer satisfaction surveys and coordinating the development of feedback mechanisms.
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Define quality services, procedures, and SLAs and ensure adherence to set standards.
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Coordinate with Sales and Business Operations to effectively prepare support material / guidelines for sales and customer service agents.
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Collaborate with pre-sales to develop preliminary solutions and feasibility assessments for potential projects and/or clients.
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Promote cooperation with Planning & Performance and CVM & Analytics teams to acquire relevant insights for designing the value proposition of Cybersecurity Services.
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Liaise with Marketing to successfully support the development of Cybersecurity service communications plans and briefs.
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Collaborate with specialized partners in the development of Cybersecurity services to contribute to the growth and success of the department.
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Coordinate with Tech&Ops on the development of Cybersecurity services and products and management of the security operations centre.
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Provide effective leadership Lead across the Cybersecurity Services section team, by setting individual objectives, reviewing performance, and fostering a culture of innovation and growth.
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Ensure high level of employee engagement and capability development by providing on-going feedback and coaching team members.
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Coordinate the department’s unit’s activities and manage team scheduling to ensure that all work is carried out efficiently, in line with the annual business plans, policies and procedures.
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Assist in the development of the workforce plan and staff hiring, performance management and training activities to attract, develop and retain talent for the Cybersecurity Services section.
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Lead the identification of opportunities for continuous improvement of the function’s systems, processes, and practices considering international best practices, improvement of business processes and cost optimization.
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Approve functional change plans with a focus on leading strategic innovation by developing new solutions or improving existing ones to drive change, meet future digitalization needs and support company’s growth.
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Research relevant regional and global market trends to stay up to date with best practices and drive relevant initiatives for improvements.
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Develop and maintain robust disaster recovery plans to ensure business continuity in case of unforeseen events or disruptions.
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Ensure that all functional reports are prepared timely and accurately and meet stc Bahrain’s organizational requirements, in adherence to the company’s policies and quality standards.
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Ensure compliance to all policies and procedures, as well as to controls related to quality, health, safety, environmental management, guaranteeing employee and assets safety and legislative compliance.
Qualification & Experience:
Minimum requirement:
Master’s degree in Business Administration, Engineering, IT, or any other relevant field.
Minimum 9 years of relevant experience, with at least 6 years in a leadership position, ideally in the Cybersecurity space.
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Bachelor’s degree in Business Administration, Engineering, IT, or any other relevant field.
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Proficiency in English language
Master’s degree in Business Administration, Engineering, IT, or any other relevant field.
Minimum 9 years of relevant experience, with at least 6 years in a leadership position, ideally in the Cybersecurity space.
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application.
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