POSITION SUMMARY


The primary responsibilities of the role include:


Maintenance & Repairing

• Upholstering furniture according to business requirements
• Selecting suitable upholstery materials
• Replacing fabrics, fillings & furniture components
• Performing renovation and maintenance of upholstered furniture
• Maintaining order and condition of upholstery tools
• Collaborating with other team members
• Completing assigned repairs and renovations to quality standards
• Maintaining document related to upholstery items.

Communication

• Ensure that all pertinent information is provided to concern departments, guests and colleagues.
• Ensure that all communication with departments, guests and colleagues is complete, accurate, engaging and positive.
• Maintain confidentiality of all guest information.
• Attend daily line-ups and communicate all challenges and successes with the rest of the team.
• Promptly, accurately and consistently report all maintenance program and how they were carried out.
• Attend designated meetings.
• Act as the point of contact for other departments during the shift for all engineering related issues.
• Ensure and emphasize prompt solutions and reporting of any maintenance/repairing during the shift. Ensure that the challenge is escalated to Manager if need be and ensure that all such incidents are discussed in the next line-up and in departmental meeting.

Other

• Keep the working place neat and clean.
• Control the use of material and reduce wastage.
• Workshop is clean and organized
• Follow all safety rules and regulations on the job.
• Work closely with C.A.R.E.
• Work on the maintenance request orders of other departments.
• Ability to establish good working relationships with other technical and maintenance personnel.
• Perform related duties as required or assigned.
• Lead or lend support to special project assignments.
• Report any unusual finding or safety hazards immediately to the Engineering Management.
• Apply mastery of skills and serves as a resource to others in the resolution of complex problems.
• Offer lateral service to internal / external customer when available.
• Maintain safe conditions in work area and other associated areas.
• Inform Engineering Manager / Asst. Director of Engineering of daily work progress.
• Ensure all upholstery items are labeled properly and stored in an orderly fashion.
• Prioritize future works to ensure material is on hand.
• Keep the working place neat and clean.
• Shut off and clean all equipment at end of shift.
• Successfully complete Training Certification Process and review all departmental safety information (i.e. JHAs and MSDSs), practice emergency procedures in compliance with hotel company standards. React and assist in hotel emergency situation as needed.
• Understand and practice hotel emergency fire procedures.
• Offer lateral service to internal /external customer when available.
• Inform Supervisor, Engineering Manager, and/or Asst. Director of Engineering of daily work progress.
• Before end of shift check with co-workers to see if they need additional assistance.
• To keep all equipment in good repair with a minimum of downtime by providing day to day maintenance of the hotel under the direction of Engineering Management.
• To continually support and improve engineering services that effectively address problems affecting both guests and employees.
• To train and instruct other members of the staff by passing along your knowledge and skills. In addition, utilizing resources from the Engineering Training Library and of outside vendors and sources. Assist them in their development and further advance your own. Participate in Corporate and Property Training as directed by Engineering Management.
• To be an independent upholsterer, able to analyze problems and to formulate plans to get work done quickly including procurement of materials,etc., and necessary scheduling arrangements with a high degree of quality.
• Language Skills - Ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSAs), safety awareness information (such as MSDS) operating and maintenance instructions, and procedure manuals. Ability to write routine reports, keep logs, and correspondences. Ability to speak effectively with customers and with other Ladies and Gentlemen.
• The Ritz-Carlton Hotel functions 7 days a week, 24 hours a day. All staff must realize this fact and be aware that at times it may be necessary to move employees from their accustomed shifts as business demands. In addition, it is understood that business determines the amount of hours that are worked, and that some weeks may be scheduled at less than 48 hours, and other weeks at more than 48 hours.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Consistently set high standards of quality. Team members demonstrate commitment to provide quality service, establish and monitor procedures designed to measure quality, and recommend improvements based on experience and feedback obtained.
• Report any unusual finding or safety hazards immediately to the Engineering Management.
• Successfully complete Training Certification Process and review all departmental safety information (i.e. JHAs and MSDSs), practice emergency procedures in compliance with hotel company standards. React and assist in hotel emergency situation as needed.
• Understand and practice hotel emergency fire procedures.
• Attend all department meetings.
• Follow all department procedures and instructions.
• Learn, understand, and energize the Ritz-Carlton Philosophy and Gold Standards.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.