Company Description
Arηs Group – part of Accenture - is a market leader in the management of complex IT projects and systems. Founded in Luxembourg in 2003, we have grown to encompass 12 entities worldwide, employing over 2,500 employees in Luxembourg, Belgium, Greece, Italy, Portugal and Bulgaria. With our focus on getting things done, we help our clients achieve their goals with best-of-breed solutions, superior execution and exceptional services. We offer bespoke software development, data science, infrastructure, digital trust and mobile development to government institutions at national and European level, telecom providers, and financial institutions, among others. Our bold company culture is built around working hard and playing hard, with a flat and agile structure that lends itself to efficiency and employee empowerment. We value our diverse workplace of close-knit teams and provide a place where everyone can be supported to learn and evolve.

Job Description
ARHS Group – part of Accenture – is looking for a Business Application Trainer / CRM Specialist for one of its clients at the EU Institutions in Brussels.
Role & responsibilities

• Customer relationship management aiming at the adoption of digital solutions.
• Creation of stakeholder maps or similar.
• Creation of adoption dashboards and reports.
• Overseeing the adoption journey of several types of stakeholders.
• Resolving stakeholder complaints quickly and efficiently.
• Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions.
• Identifying the services needed to ensure stakeholder satisfaction.
• Autonomously turn communication objectives into strategies, tasks and activities and oversee / contribute to their implementation.
• Managing communications and defining strategies to increase results in line with defined adoption targets (from awareness to action).
• Creating and enforcing plans that help meet the needs of stakeholders.
• Reporting to relevant structures.
• Management of the training project plans, for business workflow applications, from classrooms-trainings to individual coaching.
• Manage the User Guidance regarding the use of business workflow information systems.
• Mastering of information sites and maintenance of the department's knowledge base.
• Conception and organization of user documentation for information systems.
• Participation in functional working groups and progress meetings.

Qualifications
Your profile

• Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team.
• Ability to participate in multilingual meetings.
• Ability to work in multi-cultural environment, on multiple large projects.
• Excellent Team Player.
• Ability to understand, speak and write English C1, French C1, other EU languages would be considered an advantage.
• High degree of discretion and integrity is required as the applications managed and maintained contain personal and confidential data.
• Ability to work autonomously, managing his/her own workload independently, providing status updates, liaising with others and escalating issues as appropriate.
• Strong interpersonal skills and ability to understand what each stakeholder wants and needs.
• Aptitude to foster positive relationships.
• Ability to apply high quality standards.
• Very good communication skills with technical and non-technical audiences.
• Analysis and problem-solving skills.
• Capability to write clear and structured technical documents.
• Ability to participate in technical meetings and good communication skills.

Technical skills

• At least 4 years of experience with JIRA & ITIL
• Knowledge of customer relationship management practices
• Experience in working with different stakeholders and understanding their needs
• Knowledge in building reports
• Knowledge in analyzing customer segments, e.g. experiencing a specific product problem.
• Experience in the use of collaborative tools (e.g., Confluence or Jira …) and/or Microsoft Office Tools
• Experience in (or familiarity with) the IT domain is a plus.
• Proven knowledge in the management of end-user training projects.
• Good knowledge of IT project management methodologies, e.g. Agile, RUP.
• Good knowledge of e LEARNING support tools.
• Good knowledge of office automation tools (MSOffice), especially MS-POWERPOINT.
• Knowledge of wiki, collaborative sites and social networks and IS knowledge base maintenance.

Additional Information
Don’t hesitate! Join our team
What you’ll get:
An informal hierarchy and work environment:
Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.
An attractive salary package:
With an attractive salary and benefits package – including advantageous fringe benefits – you’ll be paid for what you love to do.
A strong corporate culture:
You’ll join a dynamic team of smart and ambitious people. From the way we hire to the way we relate to our clients – our values form the foundation of the way we work.
Learning & development opportunities:
We constantly invest in our people and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.
Exciting projects:
You’ll take ownership of various projects for both public and private clients: calling for creativity and innovation, at the cutting-edge of technology.
A rock-solid company:
With more than 200 customers, and 15% turnover growth in FY2022, you’ll join a business with a sustainable and growth-oriented plan.
But let’s talk about it face to face!


You have the qualities listed above? Please, send us your CV, which will be processed in full confidentiality.
You don’t have all the above requirements but own a great part of them? You can send us your CV too because we will give you the opportunity to grow with us.