The Nippon Express Group is one of the leading global logistics service providers whose Japanese corporation is headquartered in Tokyo. Our services range from air and ocean freight forwarding to cargo, removal services and warehouse operations. The company has numerous freight centers, warehouses and provides logistics services in over 45 countries on six continents with a global network of over 70,000 employees. The logistics focus is mainly on automotive and fashion industries, pharmaceutical products and further consumer goods. Within the past 40 years Nippon Express has been on a continuous growth path in Belgium. With an existing presence in 4 locations and a team of more than 250 employees, we are actively seeking new talented individuals to join our mission. Our Belgium Headquarter is located in Machelen, Belgium.
The main goal of the customer service planner is to ensure smooth planning of all incoming and outgoing goods flows. The customer service planner ensures good communication with the customer at all times. In addition, reporting and analyzing the performance of the department and by extension the site is part of your daily responsibilities.
Daily customer contacts to coordinate operational issues

• Customer support in case of problems/concerns
• Handles emails in the general inbound and outbound mailboxes correctly and in a timely manner
• Supports and implements new client requirement

Transportation & Workload Planning Inbound & Outbound.

• Coordinates and monitors inbound container flow through the inland port
• Plans, monitors and reports inbound volumes via pipeline reports
• Manage daily outbound transportation planning
• Daily operational contacts with port operator and forwarding (shipping)
• Correct scheduling of pallet deliveries to ensure a stable warehouse process

Project follow-up

• Participates in achieving objectives
• Works with the Supervisor & Process engineer to support improvement projects
• Dares to question and improve existing processes

Relationship Management

• Networking and maintaining good relationships with both suppliers and customers, logistics partners and other departments, attending calls and meetings both digitally and face to face
• Provide support to back office colleagues

Reporting and analysis.

• Daily/weekly/monthly reporting on the performance of the department and by extension the warehouse
• To help detect and implement improvements
• Prepare outgoing invoices

Requirements

• A service-oriented attitude (no nine-to-five mentality)
• Networking and maintaining good relationships with carriers, logistics partners, customer and operations colleagues.
• Customer focused problem solver
• Proactive
• Eager to learn and willing to grow
• Good communicator
• Fluent Dutch and English in word and writing
• Experience in a warehousing environment and the logistics flows associated with it
• Thorough knowledge of excel is a must. Experience with Power BI is a plus

Benefits

• A permanent contract of unlimited term
• Competitive salary
• Meal vouchers and eco vouchers
• Hospitalization insurance
• Group insurance
• Commuting allowance & cell phone
• Function in daytime shift
• 20 vacation days + 6 additional days
• 13th month
• Any kind of training/education is supported, both in-house and externally.