You Belong Here…Wherever in the World you find yourself.

We celebrate our wins as one team of many great people!


With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners connect to a smoother, smarter ocean.


We empower our people, and our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:


Global Perspective – we connect the world and see the bigger picture.
The Power of People – we rely on the strength of local agent knowledge and relationships.
Progress – we adopt new thinking and push for positive change in our industry.


We know what matters. We never stand still. We always reach for more.


#Inchcape Shipping Services


Business Need / Purpose of Role:

The Operations Representative (Boarding Agent) reporting to Operations Manager is responsible for coordination and assisting the vessels with inward/outward clearance providing all necessary regular full agency attendance and husbandry assistance to the Master and Principal ensuring fast efficient and smooth turnaround in port. The Operations Representative performs office and non-manual work assisting Inchcape in the running and servicing Inchcape’s 24-hours-a-day, 7-days-a-week on-call services commitments to its Principals.

Objectives & Measurement – Key Responsibilities

• Operations Excellence – perform vessel’s operations as directed by port management and in accordance with Inchcape policies and procedures so that all relevant procedural/legislative requirements are fulfilled in delivery a quality service that fully meets the principal’s needs.
• Customer Service excellence – Deliver a positive customer experience at all opportunities to both internal and external stakeholders whilst ensuring compliance with regulatory and principal requirements. Working proactively to maximise customer experience.
• Documentation – processing inward and outward clearances of all vessels at the ports covered by the port office by ensuring compliance of the required documents with laws and regulations as set down by government authorities such as Immigration and Port Authorities.
• Crew Movements – performing all the arrangements in close co-ordination with main office for crew changes, medical cases and crew shore passes as per vessel/principal’s requirements in order to accomplish speedy turnaround of vessels.
• Customer/Vendor Relationship – establish and maintain formal and inform relationships with principals, relevant government departments and agencies, local authorities and service providers to exchange information and views to ensure that the company is providing the appropriate range and quality of services.
• Data Quality and Integrity – perform accurate and timely updates of Your ISS2 and other systems in order to meet principals’ requirements and key performance indicators set by the company and principal.
• Reporting – Prepare a daily prospects/operational report for each vessel assigned to you and submit the report to all stakeholders including but not limited to the ship’s master, the principal’s operational staff and all other interested and affected parties associated with the port call.
• Updates – providing the port and head office management with updated information on local rules and regulations, changes in port charges as and when notifications are received to enable the company to update operational and documentation procedures and inform the principals so that full transparency of port operational requirements and costs are communicated.
• Leave coverage – Attending port meetings, collate port vessel movements reports and status updates, in the absence of the Port Manager or Port Operations Manager, in order to the main office to prepare vessel movement
• Safety, Quality and Environment – ensure strict compliance to all relevant safety, quality and environmental procedures in accordance with Inchcape Quality Management System and Inchcape Health and Safety Environment policies and procedures to deliver highest service quality to the customers.
• Teamwork – proactively working as part of the Inchcape organization to assist other team members and other departments to achieve the organizational goals and objectives.
• Communication – proactive, hands on and professional communications to all internal and external stakeholders
• Vessel / Terminal Visits – Visit vessels in attendance at Espirito Santo state (Tubarao, Praia Mole, Vitoria complex, Portocel and Ponta Ubu)

The post holder will carry out any other duties as are within the scope and purpose of the job as requested by the Port Manager and ensure full utilisation of all Inchcape systems according to Standard Operating Procedures.


Knowledge, Skills, and Abilities

• A foundational knowledge of Port Operations.
• Competent user of the Microsoft Office suite including Outlook, Excel and Word.
• Being able to communicate in writing clearly and concisely.
• Balance multiple tasks, changing priorities & operate within a deadline-oriented environment.

Why Inchcape Shipping Services?


We believe in building a diverse and high performing workforce, that works together to provide our partners with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of the diversity of our people and know that their unique experiences, skills, and passions – strengthens the organization, stimulates creativity, and promotes the exchange of ideas – helping you to build a rich and rewarding career.


What you’ll get:


We understand that different families have different needs, which is why we’re always evolving our benefits to accommodate our employees.


Along with health and financial benefits, our employees enjoy a variety of other perks, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.


In addition to our traditional benefits and perks, we sponsor various events throughout the year. And we provide a culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.


We also encourage a better work-life balance with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, Inchcape has enabled our employees to find a balance that feels fulfilling and productive for each individual situation.

We have you covered for anything life could throw your way.


Deciding where you want to work is an important decision. Choosing a company that support your professional and personal goals is essential. Inchcape provides the resources, culture, and leadership you need to be successful, to build something you’re proud of, and take advantage of all the future holds.


Follow us on Linked In, Facebook, Instagram, and Twitter to meet our employees and see what makes us who we are.


Who you are is who we are.


Inchcape is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Inchcape encourages applicants of all ages. As part of this commitment, Inchcape will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email HRNAMrecruiting@iss-shipping.com describing the accommodation.


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