The Market Specialist is a senior level position within the Brazil Custody Product team, responsible for coverage of a range of local and foreign clients who hire Citi for Custody in Brazil to support local investments, in coordination with the Product Management team. The overall objective of this role is to ensure excellent service delivery, to be a specialist in the Brazilian capital markets and the ‘eyes and ears’ of our clients as well as to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position.


Responsibilities:

• Manage large strategic clients, by keeping them updated on market and service changes
• Serve as reliable escalation point for operational issues
• Coordinate responses to RFPs, due diligence questionnaires and Service Level Agreements for clients
• Assess relevant customer, competitor, and industry insights to help define strategies to improve client experience and portfolio growth
• Work with internal teams such as Legal, Tax, Operations and other business lines for specific client demands.
• Advise and provide insight and recommendations on innovative and strategic product development, product targeting, and segmentation strategies as well as direct and oversee aspects of product development life cycle management including market demands, technology trends, and the competitive field
• Provide subject matter expertise and execute on core marketing disciplines such as product development, price, promotions, platform and pillars, launching, and marketing to improve client experience and portfolio growth
• Work with Operations and Technology with regards to process design and vendor procurement as well as communicate business plans on marketplace approach
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of relevant experience
• Client facing experience
• Diverse functional experience (e.g. marketing, credit, acquisitions, product development, analytics)
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated experience driving business innovation, leveraging management information, and data analytics to drive results
• Demonstrated knowledge of product development, financial acumen, and investment processes across asset classes
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Demonstrated problem-solving and decision-making skills
• Demonstrated analytical and influencing skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• English fluency is required

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Job Family Group:
Product Management and Development-
Job Family:
Product Management-
Time Type:
Full time-
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