• Primarily provides pre-sales technical support for the development and implementation of complex products/applications/solutions.
• Uses in-depth product knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations.
• Assists the sales staff in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions.
• May create detailed design and implementation specifications for complex products/applications/solutions.
• May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client.
• May provide consultation to prospective users and/or product capability assessment and validation. .
• Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
• Some barriers to entry exist at this level (e.g., dept/peer review).
• Frequently contributes to the development of new ideas, methods and/or theories.
• Develops resolutions to complex problems where analysis of situations or data requires an in-depth evaluation of variable factors and that require frequent use of creativity.
• Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.
• Determines methods and procedures on new assignments and may coordinate activities of other personnel.
• Work is accomplished without considerable direction and exerts significant latitude in determining objectives of assignment.
• University degree and 6+ years of related experience, or equivalent work experience.