We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
About the SAP Internship Experience Program:
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP:
1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do:
Position title: SAP i Xp Intern – Digital Supply Chain Solution Support
Location: São Leopoldo, RS, Brazil - hybrid

• Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services.
  
• Analyze complex, real world, unique problems, often working in production environments.
  
• Research, document, and share knowledge through creation of Knowledge Base articles, Wiki documents, SAP Community answers, etc.
  
• Perform Root Cause Analysis of reported incidents.
  
• Feel the satisfaction of delivering a solution to customers that makes their businesses run simpler and better.
  
• Work as part of an international team; meet, work, and talk with colleagues and customers from all around the world!
  
• Participate in global projects around support processes
  
• Attend (external and internal) e-Learning Lessons, remote learning sessions, classroom training and coaching.
  
• Help to ensure SLAs are met on time and escalated cases are assigned promptly to the right experts.
  

What you bring:
We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful, innovative projects and are energized by lifelong learning.

• University students enrolled in Information Technology, Computer Science, Computer Engineering, Production Engineering, or related areas
  
• Knowledge in Object-Oriented Programming desired (Java, C++, ABAP, etc.)
  
• Some knowledge of database structures and SQL preferred
  
• Excellent customer focus and communication skills (oral/written)
  
• Problem-solving/analytical skills
  
• Strong time management skills
  
• Flexible approach to working in teams and hybrid environments
  
• Fluent in English
  

Meet your team:
Our team is responsible for the technical support of Digital Supply solutions, including SAP Extended Warehouse Management (SAP EWM) and SAP Transportation Management (SAP TM) products. We are driven by a desire to provide customers outstanding technical support and an effortless experience in issue resolution. We are part of a global, multicultural team who celebrates diversity and encourages everyone to bring their best self to work. Furthermore, we are multipliers who share our skills and help each other to grow. We also like to have some fun along the way!

• Please, add your CV in English

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 399188 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.