Brazil Job Openings
Integer Consulting
Service Desk Operator (Strasbourg)
FULL TIME
October 27, 2024
Are you looking for new opportunities in the IT area? We have news for you!
This could be the perfect challenge if you have:
- Bachelor’s or Master’s degree in a relevant field
- Minimum of 1 year of relevant work experience in a Service Desk or similar support role
- Proficiency with ticketing tools and incident management systems
- Strong user-centric approach with a focus on delivering high-quality support
- Excellent proficiency in MS Office applications (Word, Excel, Outlook, Power Point)
- ITIL V4 Foundation Certification (preferred)
- Fluent in both written and spoken English and French
- Knowledge of additional EU official languages is a strong advantage
- Exceptional communication skills, capable of clearly and empathetically conveying information to users
- Ability to follow and apply documented procedures and protocols effectively
- Strong problem-solving skills, with an aptitude for quick and accurate issue assessment and escalation when needed
- Ability to manage the full incident life cycle, from recording to resolution and closure
- The role is based in Strasbourg, and the candidate must either reside in Strasbourg or have an interest in relocating, with availability to work onsite 5 days a week
To learn more about how we protect your privacy, please see our Policy at <endereço ocultado>
Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/491508/service-desk-operator-strasbourg
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