Canada Job Openings

SickKids Foundation
Co-op, IT
Toronto
FULL TIME
October 11, 2024
- Support and maintain systems including desktops/laptops, mobile devices, printers, software, remote access, networking.
- Provide first level response and troubleshoot all IT related issues/errors.
- Repair system hardware.
- Manage account permissions in Active Directory and Office 365.
- Document, troubleshoot, and resolve issues within ticketing system (JIRA).
- Support all major projects within Infrastructure & Enterprise Architecture Team.
- Provides backup support to the Technical Support Team.
- Setup new staff with user account, computer/phone, required software, email, file permissions, etc.
- Provide training to staff on the use of IT resources which include Logging in, accessing.
- Relationship database, accessing file server, using Office 365, etc.
- Enrolled in a University degree or Community college diploma in Computer Science, Information Technology, Systems Administration which requires a co- op placement.
- Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service.
- Proficiency in knowledge of Windows 10/11 operating systems
- Working knowledge of Microsoft Office suite of software products
- PC Hardware and network troubleshooting skills
- Ability to work independently with minimal supervision and collaboratively with other Foundation staff.
- Ability to work in a changing fast paced environment with tight deadlines
- Excellent at time management and organizational skills; and
- A team player.
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