Create moments of joy that truly matter.

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular downtown areas. With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life. Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond rating; one of only four hotels in Canada to hold both acclaimed ratings.

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality.

Join our world-class team as we pioneer new horizons.

Your Shangri-La awaits!

We are currently searching for a superstar Concierge to join our Front Office Team. This is a full time position, working up to 40 hours per week, earning $27.48 per hour, plus commissions and gratuities. Our ideal candidate would have an eye for detail and a personal standard of perfection, in providing information and service to our hotel guests and estate owners. The ideal candidate would bring previous experience in the industry from another world class Hotel, excellent local knowledge of Vancouver and area restaurants, attractions, transportant, and entertainment options, and fully demonstrates their commitment to luxury service excellence. Our award winning team of consummate hospitality professionals take pride in their work and warmly and genuinely engage our guests and fellow colleagues, keeping our workplace productive, professional and fun!

JOB REQUIREMENTS

With personal commitment and an emotional sense of gracious hospitality, make the most positive impact on guest experiences throughout all aspects of their stay by ensuring overall cleanliness, detail and care of hotel areas and guest rooms, maximizing the balance between Colleague, Guest and Owner satisfaction. Job responsibilities include, but are not limited to, the following:

Providing exceptional guest service by acting promptly, graciously and professionally, with genuine care and attention to detail
Exceed service expectations proactively, promptly, professionally, with genuine care to attention and detail
Ensure safety and security measures are taken and are in accordance with Shangri-La Standards
Be the main point of contact in our lobby for our hotel guests, estate owners and residents
Greet guests at the Concierge desk and offer suggestions for entertainment, restaurants, attractions, theatre, directions, transportation, sports and other engagements as needed
Assists with and arranges bookings/tickets and reservations, upon request
Maintains expertise and up to date knowledge on contacts with local venues, attractions, restaurants, tourism events and local counterparts
Assist with the organization of on-site events and special requests for our guests and residents
Refer guests to hotel amenities, fitness facility, CHI Spa, Carlino Restaurant, Front Desk, parking etc.
Focus attention on guest needs, remaining calm and courteous at all times
Ability to solve problems and handle guest complaints and requests, as required
Maintains positive internal and external relationships with our guests, residents, vendors and suppliers.
Possess a high level of creativity and the ability to “think outside the box”
Follow department policies, procedures and service standards
Communicate any guest related information to other departments and conduct follow up, as required
Undertakes other ad hoc related responsibilities, as required

The following is considered mandatory for this position:
2 years of previous experience as a concierge is preferred
Membership in Les Clefs d’Or is an asset
Previous experience in a similar capacity within another luxury or upscale hotel brand is an asset
Previous customer related experience required
Outstanding customer service, with superior verbal & written communication, organizational and problem-solving skills
Experience with Microsoft Office, Open Table, ALICE software is preferred
Ability to work cohesively as part of a team and independently at times
Required to work various shifts including mornings, afternoons, evenings, weekends and holidays as business dictates

SHANGRI-LA VANCOUVER COLLEAGUE PRIVILEGES

…we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver! Our Colleagues have access to the following:

Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks
Experience our renowned food & beverage with a special Colleague Discount
Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa
Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs!
Indulge in specialty pricing on luxurious pillowtop beds and linens through our partner programs.
Connect your event leads or employee referrals to earn special rewards.
Celebrate with your fellow Colleagues in team recognition events throughout the year.
Pursue your ongoing delelopment through courses and learning workshops as part of the Shangri-La Academy
Pursue your own ongoing development through our education reimbursement program
Secure your vehicle conveniently with access to heavily discounted monthly paid parking
Eligible Colleagues receive a 25% discount on their monthly transit pass
Eligible Colleagues and their families participate in our benefits program, which includes comprehensive health, dental and vision care benefits.
Eligible Colleagues can build retirement savings with employer support contributions.

ABOUT SHANGRI-LA HOTELS AND RESORTS

Shangri-La Hotels and Resorts has been established in luxury since 1971, with locations in North America, Asia, the Middle East, Europe, Oceania, and Africa.
Sister brands include Traders Hotels, Kerry Hotels, and JEN Hotels. Further, the Shangri-La Group holds a diverse portfolio of commercial properties, residences, services, and clubs.
CHI, The Spa at Shangri-La, draws inspiration from the origins of the Shangri-La legend, which describes a unique place of personal peace, enchantment, and well-being. This is a luxurious sanctuary where holistic treatments based on time-honoured methods shared by many Asian cultures bring total relaxation and a feeling of well-being.

Shangri-La Vancouver is committed to fostering a workplace that both promotes and places sincere value on diversity and inclusion. We are committed to maintaining a rich tapestry of talent from across race, gender, age, religion, identity, and life experience.

Shangri-La Vancouver will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. Shangri-La Vancouver is unable assist international applicants in obtaining the legal right to work.

We thank all applicants for their time and interest in Shangri-La Hotels and Resorts.

Shangri-La Hotel Vancouver invites you to view our property promotional video at: https://www.youtube.com/watch?v=1eg Gt63v MCg