Canada Job Openings

Best Access Doors

Customer Service/Order Management Representative

FULL TIME

September 20, 2024

Best Access Doors is a growing e-commerce company based out of Ancaster Ontario and we are a leading provider of in stock and custom Access Doors, Floor Hatches and Roof Hatches to contractors across North America for the last 15 Years. Through the use of innovative digital tools, our products are delivered to our customers as quickly and efficiently as possible, earning us a reputation for quality products and exceptional service. We operate several websites and our products are listed in all the top marketplaces supported by warehouses across the USA and Canada. We pride ourselves on being a cohesive company that understands the value that each of our team members lends and we believe in investing in our employees every step of the way creating room for opportunity and growth.


What we are looking for
We are currently looking for a Customer Service & Order Management Representative to join our growing team! The ideal candidate will play a major role in ensuring order accuracy and timely execution of all automatic and manual orders. If you enjoy working in a very fast-paced and repetitive environment, have a keen eye for detail, and excellent communication skills along with a proven track record of providing exceptional customer service, this is a very exciting opportunity for you!


Responsibilities
  • Answering incoming calls in a professional, friendly, and positive manner to assist with any customer inquiries
  • Communicating with customers via phone, email and chat on a daily basis
  • Corresponding with vendors regarding any missing or incorrect information
  • Building customer loyalty by placing follow-up calls to keep customers informed about support related matters
  • Tasking out received inquiries to the correct team members
  • Following up on daily tasks (customer issues, damages, missing items etc.)
  • Investigating and processing refunds for cancelled orders
  • Proactively problem-solve and recommend alternative solutions for customer concerns or inquiries
  • Multitasking to complete your daily tasks while connecting with customers via email, live chat, and telephone communications
  • Work closely with the order fulfillment team to support and ensure that all orders are delivered quickly and conveniently

Skills/Qualifications/Requirements

Must have:
  • Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems experience is essential (Zoho, Salesforce, etc.)
  • Microsoft Excel experience
  • Strong technical skills and comfortable using web-based programs
  • Excellent attention to detail along with strong organizational skills
  • Ability to effectively communicate in a transparent and professional manner
  • Strong multi-tasking and time management skills with the ability to meet tight deadlines
  • Passion for and proven track record of providing excellent customer service
  • Works well in a fast-paced environment and can adapt to various situations prioritizing multiple work assignments simultaneously
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