Introduction
Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class
services for our clients. As the ultimate expert in IBM products, you'll bring together all the
necessary technology and services to help customers solve their most challenging problems.
Working in IBM Technology Expert Labs means accelerating the time to value confidently and
ensuring speed and insight while our clients focus on what they do best running and growing their
business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact,
while advancing your career. Our culture is collaborative and experiential. As part of a team, you will
be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you
apply passion to work that will positively impact the world around us.

Your Role and Responsibilities
As a Delivery Consultants Manager, you will apply your strong foundation of technology expertise to
hire, coach, and cultivate high performing teams made up of diverse, exceptional services delivery
professionals. You will develop a high performing team who engages with clients to deliver projects
for IBM Technology while fostering a learning culture where your team develops and demonstrates
their skills. In this role you will coach and lead from the front as s a trusted, empathetic leader
committed to your team's and client's success. As a leader of this fast pace, client focused team,
you'll collaborate across IBM to optimize services engagements and trailblaze new solutions that
address real business challenges.
We're passionate about success. If this role is right for you, then your achievements mean your
career is flourishing, your teams are succeeding, and our clients are thriving. To help ensure this
win-win outcome, a 'day-in-the life' of this role may include, but not be limited to…

• Building Exceptional Client-Facing Team: Hiring, nurturing, and developing a technical

client-facing team of exceptional delivery professionals in IBM Technology.

• Accelerating Adoption of IBM Technology: Collaborating with your Delivery Consultants, the

IBM Account team, clients, and partners to accelerate delivery and adoption of IBM
Technology.

• Building Client Relationships: Creating and maintaining enduring, trusted relationships at

technical levels within clients (including CIO's, CTO's, Developers, Data Scientists,
Architects) and establishing IBM as an essential partner.

• Team Coaching for Success: Coaching your team, with clarity and conviction, to ensure they

fully understand how to do their jobs successfully and achieve their KPI including utilization,
customer satisfaction and quality standards.

• Profit and Loss Management: Evaluating and managing profit and loss for your assigned

resources.

• Growth Mindset Traits in Problem-Solving: Demonstrating growth mindset, courage,

curiosity, and leadership in solving problems.NAIWD24

Required Technical and Professional Expertise

• Experienced Technical Leader: Seasoned technical leadership with the associated credibility, having proven experience of managing large diverse services delivery teams, with a specific focus on scaling these teams through effective performance management, process improvement and delivering on team KPI targets. It is the proven ability to translate tactical imperatives into operational discipline to achieve defined outcomes, while driving the adoption of complex, enterprise-grade technology solutions.
• Coaching Excellence and Culture Growth: Demonstrable mastery of deal and situational

coaching, whilst fostering a high performing, growth-minded and candid culture.

• Practical Skills in Technology Areas: Deep practical and applied skills in one of the following

areas (with competent understanding across a broad selection of products within the
respective portfolio’s and importantly, their enterprise inter-connectivity): Cloud, Data and
AI, Automation, Integration or Security.

• Financial Oversight and Management: Experience of oversight and management of profit

and loss

Preferred Technical and Professional Expertise

• Automation Technologies: Experience with one more of the following Automation

technologies: MQ, API Connect, App Connect Enterprise, Cloud Pak for Automation, Cloud
Pak for Integration, Tivoli Monitoring, Instana, Netcool, Watson AI Ops, Turbonomic or the
equivalent enterprise solution.

• Multi-Cloud Platforms: Working knowledge of AWS, Azure and VMware Virtualization.
• Programming Skills: Working knowledge and skills working with Java, Shell scripting,

python, Kubernetes, Containers, Perl)
About Business Unit IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.