• Ticket and retail selling (including cash/debit/credit transactions and cash out procedures)
• Accommodation & Activity booking – working between customers and 3rd party vendors to book excursions and accommodations
• Telephones - includes operating the main resort switchboard, radio/fax/email communications for Experience Lake Louise in relation to ski resort sales and 3rd party booking
• Cleaning of all Experience Lake Louise areas
• Provide quotes for room rates and make reservations for Skoki – backcountry lodge

• Dealing in a professional manner with customer enquiries, complaints and comments
• Continued commitment to high standards of service, exceeding Customer expectations and leading by example
• Ability to work in a team environment
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required
• Able to respond quickly in a dynamic and changing environment
• Able to effectively communicate both verbally and in writing
• Valid Class 5 Alberta Driver’s license (or international equivalent) with clean driving record (abstract/traffic history report must be provided before commencement of employment)
• International driving license (obtained before arrival in Canada)
• High level of proficiency with Microsoft Word & Excel, Outlook and Internet
• Previous customer service experience an asset
• Strong knowledge of the Lake Louise Resort and surrounding area an asset
• Cash handling experience preferred
• Switchboard experience an asset
• Strong, professional phone manner
• Experience using the booking system Room Master is an asset

Dress Code:
To be discussed at time of interview.