Front Desk / Guest Services Representative positions are available at the Quality Inn & Suites Vancouver Downtown. An exciting hotel located in the heart of Vancouver's entertainment district. The Guest Services Representative must have a friendly and welcoming attitude.
While standard duties include guest check-in and check-out, in this position you will also be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out, take and check room reservations, and have constant guest relations.
The successful candidate will have a friendly personality and a "can do" attitude. A minimum of one year of previous hotel experience is preferred but not required. The candidate must possess excellent guest service and communication skills, both verbal and written. This position is perfect for someone who has a passion for guest service, problem resolution and enjoys working in a fast-paced environment.
Abilities required:

• Knowledge of Choice Advantage property management system
• Prior Hotel Front Desk experience is an asset
• Knows how to balance the batch with PMS.
• Run all night audit reports and report any discpreancies to the managers.
• Post any late charges not posted by previous shifts.
• Maintain a balanced float assigned by the hotel and balance the all transactions at the close of each shift
• Excellent knowledge of the city, restaurants, shopping and attractions
• Able to communicate with guests in a pleasing manner in a variety of situations
• Computer literate in Microsoft Office and Windows applications
• Ability to work well under pressure in a fast-paced environment
• Strong organization skills and able to multi-task

The candidate must be flexible to work weekdays and weekends. shift timing will be 11:15PM till 7:15AM.
Must be a people person, but most of all, you must be able to work well in a team environment.
The ability to speak additional languages is an advantage.
We kindly ask you do not apply if you do not meet these requirements.

• Not a temporary position; looking for long term
• Please make sure you qualify for the position before applying
• Please email resume. No phone calls!

Additional Information:
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authoirzation.
Job Types: Full-time, Part-time, Permanent
Pay: From $20.00 per hour
Expected hours: 20 – 32 per week
Additional pay:

• Overtime pay

Benefits:

• Dental care
• Extended health care
• Paid time off

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift
• Overtime
• Weekends as needed

Experience:

• Front desk: 1 year (preferred)

Work Location: In person