• Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
• Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
• Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.

• To offer a warm, friendly and professional welcome to guests.
• To create a comfortable environment for guests.
• To sell and promote the products and services offered by the Spa Scandinave Whistler.

Benefits:

• Complimentary thermal baths membership for yourself
• Extended Health Benefits after 9 months
• Massage Discounts of up to 35%
• Food and beverage discounts for onsite café of 25%
• Complimentary thermal baths membership for one friend, after 3 months
• Corporate discount vouchers for friends and family visiting Scandinave Spa
• Flexible Schedule

• 
  Welcome the guests and give explanation regarding:

• The Scandinavian Baths procedures;
• Massages procedures;
• Orientation of The Scandinave Whistler using map of the site;

• Understanding the needs of the guests and offering appropriate services and products to the guests;
• Opening and closing procedures for the Spa;

• Processing a variety of transactions depending on guest needs using TAC:

• Scandinavian Baths & massages;
• Gift certificates & Gift cards;
• Bistro products;
• Boutique products;

• Ensure the efficient control of locker keys, towels and waiting list;

• To ensure the order, cleanliness and ambiance within the reception area; lobby, change rooms, fireplace, bathrooms, etc.;
• Preparation of the gift packages;
• Ensuring adequate staffing presence in the reception
• Reviewing and educating yourself of the various sales and marketing promotions.
• Ensuring that breaks and lunches are taken in a responsible fashion IE. Stations are covered while breaks are being taken;

• Lost and found procedures and protocols are followed;
• Receiving mail and packages;
• Keeping all products fully stock for example towels, bathrobes etc.;
• Keeping all products in Boutique stocked;
• Knowing how to process various types of transactions in TAC based on the guests’ needs using TAC i.e baths, massage gift certificates, packages, etc.;

• Be aware of the various sales and marketing promotions in place as per the Sales and Marketing Team;
• To respond to the needs of groups in accordance with the directives of Sales and Marketing;
• Keep reception area fully stocked with necessary supplies i.e. pens, brochures, gift cards, etc.;
• All other tasks requested of you for the smooth and efficient function of the Spa Scandinave Whistler

• Previous customer service experience preferred

• Ability to remain professional and courteous with customers at all times
• Must be available to work evenings, holidays and weekends
• Excellent verbal and written communication skills
• Must be able to think on their feet, be proactive, problem solve, and deal with change on a daily basis
• Clear criminal record check

• Full time or Part time commitment (24-40 hours per week)