Apply for Guest Service Agent Role at Hilton Garden Inn, Vaughan

Canada Job Openings

Hilton Garden Inn, Vaughan

Guest Service Agent

Vaughan

FULL TIME

November 18, 2024

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.
If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.
Easton’s team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.
About the Hotel
Hilton Garden Inn, Vaughan has 155 rooms, beautifully designed rooms, owned and operated by Easton's Group of Hotels. Conveniently located near top attractions in Ontario, including Canada's Wonderland, Vaughan Mills Mall and York University.
Benefits

Health, Vision, and Dental Coverage
Wellness Days
Corporate discount for Fitness
Home and Auto Insurance
Employee Social Events
On-Site Parking
Hotel Discounts at Hilton properties

Job overview
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.
Duties and Responsibilities

Welcomes guests in a friendly, prompt, and professional manner.
Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift. Answer phones promptly and courteously.
Up-sell rooms where possible to maximize hotel revenue.
Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned banks.
Issue, control, and release guest safe deposit boxes.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
In carrying out your duties you will follow all Company and Brand Standards.

QUALIFICATIONS AND REQUIREMENTS

High School diploma or equivalent, plus one-year front desk/guest service experience.
Must speak fluent English. Other languages preferred.
Other:
Communication skills are utilized a significant amount of time when interacting with guests and employees.
Reading and writing abilities are utilized often.
Basic math skills are used frequently.
Problem-solving, reasoning, motivating, and training abilities are often used.
May be required to work nights, weekends, and/or holidays.

Work Area: Front Office

We regret to inform you that this job opportunity is no longer available as it has expired

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