Operational Administrative Assistant
Written Summary of Job Description
The Operational Administrative Assistant will provide a variety of administrative functions including but not limited to, taking customer calls, helping with Order Entry and Dispatch duties. This role includes providing support in a fast paced, high-call volume office environment and will assist in completing operational tasks, data entry tasks, and communicating with our customers in a timely and accurate manner.
* Contingent hire with potential for full-time permanent employment. *
Core Competencies

• Experience in the transportation industry
• Customer Focused
• Excellent Communication
• Ability to multitask
• Excels in fast paced environments
• Problem Solving
• Strong computer skills
• Self-motivated

Job Duties

• Track shipments from pickup through delivery for accurate, up-to-date information can be provided regarding any shipment
• Advise customers about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards that may cause delays in deliveries or pickups
• Conduct a real-time transportation database reflecting rates, equipment, origin/destination pairs, fuel surcharges, carrier insurance, etc.
• Receive and process transportation requirement requests from customers
• Adhere to corporate and departmental policies and procedures
• Update customer data where required
• Performs other duties as required
• Performs various clerical duties as needed by the branch manager
• Pick up order entry and track and trace duties
• Provides regular delivery status updates to all parties as requested

Requirements

• Must have Transportation industry knowledge and experience (i.e, Freight tracking, planning, invoicing, and other admin duties)
• Customs knowledge and experience an asset
• Computer skills - Outlook, Excel, Word
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Able to work well under pressure
• Clean Criminal Record
• Flexible, able to deal with change
• Strong attention to detail
• Very organized, with excellent multi-tasking and problem-solving skills
• Excellent customer service/communication skills
• Strong work ethic and positive team attitude

Job Types: Full-time, Casual
Pay: From $20.00 per hour
Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Administrative experience: 1 year (preferred)
• Transportation management systems: 1 year (preferred)

Work Location: In person