Note: This position may be open to remote work in Canada, but preference will be given to candidates in Calgary and Toronto. If located in Calgary and Toronto, this position is eligible for Hybrid work (up to 3 days a week).

Why West Jet:
Every West Jet journey has the potential to enrich lives; a career with us is no exception.
West Jet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us and love where you’re going.

Overview of role:

We have big plans at West Jet. If you care deeply about building amazing experiences, are endlessly curious, skilled at delivering a vision and aren’t afraid to challenge the status quo, we’d love you to help us bring those plans to life. We are looking for an Intermediate Product Owner to join our Mobile Apps team to help build an elevated guest experience. Working alongside the Portfolio Manager and a group of like-minded product owners, developers, and stakeholders, you’ll help to build and execute a mobile first strategy to improve guest experience and increase engagement.

The ideal candidate will have experience delivering successful apps in i OS and Android, a strong understanding of best practices in mobile UX and technology, and expert product management skills. They will also be a champion for digital channel performance, delivery and passionate about product development. They will have experience driving app acquisition, conversion, loyalty program engagement, and/or personalization across the platform. This individual should exhibit a high standard of excellence, enjoy challenges, be results-driven, and demonstrate the ability to work in an agile environment.

In return, you’ll get to work with people who are:

• High performing and ambitious
• Data driven and UX obsessed
• Social, welcoming, curious, and open
• Leaders who care deeply about your well-being, development, and success

Key deliverables include:

• Writing user stories, creating and prioritizing features within the product backlog
• Contribute to team deliverables and timelines related to projects, resolving conflicting priorities or removing scope where needed
• Support product initiatives including user research and discovery, development of user flows, wireframes, and stories (with UX/Design), and ongoing optimization in an Agile manner using Scrum methodology
• Support in defining key metrics for digital initiatives and projections/estimated impact, while serving as a champion for digital channel performance
• Research, recommend and lead implementation, where applicable, and suggest enhancements based on the analysis of competitive digital channels and industry trends
• Support relationships with internal and external stakeholders to gather well-defined requirements in line with business objectives and manage expectations as well as gain sign off on deliverables
• Influence and assist with strategic product vision for West Jet through assigned digital touch points
• Provide analysis and implementation recommendations for all digital enhancements
• Proactively present key digital reports to stakeholders, and outline recommendations
• Knowledge, advocation and delivery of brand tone and digital styling across all digital touch points
• Identify and develop solutions to understand guest pain points and growth opportunities, along with evaluating mobile app market trends.
• Build close, collaborative relationships with developers, design, user experience research and IT partners
• Work with teams across the organization to develop and implement go-to-market plans that drive app usage and create awareness of mobile functionality and the value our apps deliver.

Experience and qualifications:

• Completed Diploma or Bachelor's Degree (Technical/ Business/ Science)
• Minimum 3-5 years of experience working in digital or emerging technology
• 3+ years of experience working with a mobile product (Knowledge in accessibility, e-commerce, travel, profile, or loyalty is an added benefit)
• Experience managing mobile design with a large consumer footprint
• Technical understanding of mobile operating systems (i OS, Android)
• Experience working in and leading cross-functional teams in an agile environment
• Experience defining scope and managing key deliverables for large projects
• Experience with software development and an appreciation for project management
• Sharp analytical and problem-solving skills, with a high level of attention to detail
• Experience in conversion optimization testing

• Excellent detailed written, verbal, presentation skills
• Proven experience in backlog grooming, user story development and prioritization
• A working history that shows a commitment to transparency, trust, and collaboration across all levels of seniority
• A love for education and learning about best-in-class practices, customer experiences, and industry
• Knowledge in the following practices (preferred):
• User Experience within responsive design
• SCRUM/Agile Development
• Web Analytics and KPIs
• Project management
• Principles of target markets and customer segments

The benefits of being a West Jetter:
West Jet provides all West Jetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About West Jet Group of Companies
Together with West Jet's regional airline, West Jet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise
At West Jet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.
West Jet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place West Jet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per West Jet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion
We embrace what makes us each unique, and what makes us uniquely West Jet. West Jet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in West Jet; however, only those candidates who are selected will be contacted.

For more information about everything West Jet, please visit West Jet.com.
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