Location: Markham, Ontario

• Safety – Operate in a way that builds trust with our customers, pets, and ACEs.

• Compassion – Communicate and act from the heart with genuine care and courtesy.

• Expertise – Provide knowledge in an understanding and informative way.

• Efficiency – Use time and resources responsibly.

• A Team player, as this position will require working with other departments, along with customers, store staff and Franchisees.
• Must possess a friendly and professional attitude with the ability to develop rapport quickly with customers and internal partners.
• Good organizational skills, along with the ability to multi-task multiple priorities
• Attention to detail, and a sense of urgency are required as all customer service inquiries require immediate action.
• French speaking an asset.
• Flexible to work rotational evenings, weekends, and Stat holidays.

• Customers/Consumers
• Store associates

• Internal department administrators