Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Amex GBT is looking for driven and customer focused candidates to join our Solution, Implementation and Deployment team within Technology organization. If you are passionate about travel, motivation driven to help others and willing to learn, we are looking for you! This role is to lead a team of resources that will handle the onboarding of customer product tools in our North American SME segment. This includes consulting and effectively configuring the products in scope to meet clients’ needs within the platform offering. Provides subject matter expertise to different teams such as Commercial, Product Development, Support amongst others.

What You'll Do:
Lead a team and provide ongoing coaching and support
Lead the resourcing of projects within the team
Lead the team to successful end to end implementation/deployment of customer product tools
Be Client Facing and help clients onboard their travel programs with Amex GBT.
Create and maintain detailed project plans on applicable projects
Work closely with other teams such as Service Delivery, Commercial, Product Development, Support
Coordination of discussions with clients to set expectations and determine company infrastructure, travel policy interpretation, and user enrolments
Configure, test and conduct troubleshooting of site, including travel policy, pricing and PNRs
Supply standard processes to improve quality, standardization and documentation of implementations globally
Ability to collaborate with team members and business partners across global Amex GBT locations
Contribute to Departmental metrics/goals
Updates Management of implementation status on weekly basis and participates in weekly team meetings
Acts as subject matter expert
Collaborate with Product Development to determine feasibility of new vendor offerings. Create and test implementation processes

What We're Looking For:
Clear communication skills, able to lead a client call
Ability to lead and motivate a team
Ability to think analytically & conceptually
Ability to work independently whilst chipping in to the overall team objectives.
Previous experience of Project Management desired
Ability to get results in a P/L environment
Must have knowledge of corporate travel.
Time management/organizational & change management skills
Excellent relationship management and communication skills (both written and verbal)
PC skills/applications
Multiple GDS (Amadeus/Sabre/Apollo/Galileo) and online booking tools knowledge (such as KDS, Concur, Get There & others)
Capacity to work virtually and strong organizational skills
Tenacious – ability to motivate change in the face of possible resistance.
Problem solving & Decision Making
Identification and partner concern of critical issues (including discrepancies between global contracts and local needs)
Ability to cross communicate in a matrix environment (testing of site – decision tree)
Consult & determine cycle of implementation plan with customers and internal GBT teams.
Determine & escalate delays during implementation cycle, with final launch decision.
Consult on & provide technical support on specifications for implementation
Prioritization of workload

Location Canada

The #Team GBT Experience
Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!