Overview: Responsibilities:

• Engages with students who present with a variety of personal and/or transitional challenges related to their integration into the residence community and University setting
• Builds rapport with students within case management portfolio and supports students in connecting to on-campus and/or off-campus resources
• Executes the administration of the conduct process across residences through appropriate application of residence policy and procedures
• Facilitates student conduct processes and management of student issues (example: drug and alcohol infractions, roommate challenges, behavioural issues, etc)
• Facilitates educational conversations, and issues appropriate restorative or educational sanctions, in accordance with the Case Management Strategy
• Leads difficult conversations with students who experience challenges related to mental health, substance use, sexual violence, homesickness, isolation, academic stress, etc.
• Responds to various levels of human crisis, such as self-harm, thoughts of suicide, disclosure of sexual violence, anxiety attacks, etc.
• Demonstrates knowledge of emergency response procedures; problem solves, uses resources, and acts quickly in difficult situations
• Maintains confidential records of students within case management portfolio using internal database
• Collaborates with Case Support Co-ordinators to manage complex and critical student cases
• Ensures the rights of individuals as well of the community are upheld through appropriate use of policy and regulation
• Residence Life Co-ordinator’s supporting the Undergraduate portfolio will assume regular, rotating on call shift with peers and respond to urgent matters accordingly

• Provides day-to-day guidance, direction, and oversight to 10-18 Residence Life Dons in the development of a positive residence community
• Effectively supervises and supports Residence Life Don Team Leaders by providing day-to-day guidance, direction, and oversight
• Participates in and make decisions regarding the recruitment and training of student-staff positions
• Provides leadership in student-staff meetings and communicates regularly with the Manager, Residence Life with regard to student-staff and student concerns while upholding the confidentiality of the Department, staff and students
• Completes performance evaluations for direct reports and provides ongoing developmental feedback and coaching between evaluations
• Supports student-staff by redirecting individual and community actions or concerns towards restorative and educational initiatives that contribute to an atmosphere of accountability and responsibility
• Role models visibility, availability, and approachability with all staff, student-staff, and students, which includes engaging in evening and weekend responsibilities with the community
• Meets on a biweekly basis with student-staff and supports the execution of weekly team meetings

• Contributes to the delivery of Student Development and Residence Experience’s (SDRX) programs and services so that students achieve priority developmental and educational outcomes
• Establishes and promotes a safe and healthy community within their assigned residence area. This includes organizing and prioritizing effective management of student experience operations
• Understands the needs of students in residence and ensures that programming facilitates community engagement across residence
• Provides leadership to all student-staff as they create, execute, and evaluate intentional programs. Ensures Don programs support student needs and student diversity
• Administers a community fund budget for the use of facilitating community building efforts for students and Dons. Submits expense reports for reconciliation purposes
• Oversees the spending of Don community funds and ensures accuracy of their budget reconciliation as required (e.g. twice per term)
• Responds to and/or directs student inquiries in a timely manner. This includes forwarding maintenance concerns, facilitating room change requests, and providing referrals to additional campus resources
• Participates in and contributes to an assigned portfolio, which involves planning, executing, and assessing its effectiveness in residence. Assumes responsibility of additional portfolios as assigned by Manager, Residence Life
• Prioritizes consistency of program administration across all residence areas by collaborating and communicating with peers, direct reports, and Manager, Residence Life

• Coordinates the development and delivery of bi-annual student-staff training
• Remains knowledgeable and committed to student development theory and guiding principles within student affairs. Draws on these bodies of knowledge when coaching student-staff and students
• Encourages, organizes, and executes educational and developmental programs within residence to foster an atmosphere of personal development, academic enrichment, and community engagement
• Supports students and student-staff through their transition into the residence community and provides guidance and advisement to individuals for their own enrichment
• Contributes to an atmosphere of team and personal development by leading and supporting teambased initiatives, engaging in team projects, and supporting peers’ projects

• Liaises with members of the department (e.g. Residence Services, Residence Learning, Residence Hospitality Experience, Maintenance & Security Services, Housing Occupancy & Marketing Services, etc.) and campus (e.g. Special Constable Services, Campus Wellness, Student Success Office, Office of Equity, Diversity, Inclusion & Anti-racism, Athletics, etc.) to facilitate the seamless execution of the student experience within residence
• Provides support to Housing department during regular end of term and start of term operations, including end of term room checks, managing move-in or move-out student issues, and supporting with building lock down processes between terms

Qualifications:

• Bachelor’s degree or equivalent education and experience
• 1-3 years’ experience in a full-time Student Affairs position, or equivalent
• Experience supervising direct reports and managing difficult conversations
• Experience training/mentoring student staff is required
• Experience providing support to persons on matters related to mental health
• Proven ability to work autonomously with limited supervision
• Demonstrated ability to work in a team-based environment and prioritize consistency
• Strong oral and written communication skills
• Effective presentation and meeting facilitation skills
• Excellent coaching and conflict management skills
• Demonstrated ability to remain calm in crisis response and exercise sound judgement
• Vulnerable Sector Check required
• Emergency First Aid & CPR A required

Equity Statement: